During our research for the new Communicator app, a common theme emerged among our employees and customers: they were frustrated by how complicated most collaboration tools were to navigate.
We tackled this issue with a large-scale update to the app. Our goal was to redesign Communicator so all communications would live within one platform and make it easier than ever to use.
To find out if we succeeded in this feat, who better to speak to than our own team at Broadvoice?
Broadvoice employees share their thoughts
Many employees commented on how difficult collaboration tools were to use and how this slowed them down at work. To solve this, Communicator’s interface was reworked so you have everything you need to collaborate more efficiently, all within one easy-to-use platform.
“The thing I love about the new Communicator is that it has now become the hub for the user experience. There is now so much functionality from the old user portal built directly into Communicator. Now I can chat, call, check my voicemail, send a fax or access the directory right out of Communicator. It has made my day-to-day work much more efficient. Definitely a huge quality of life improvement.” – Michael Farkas Jones, Sales Engineer
All communications in one place
Another theme that emerged from our research: people are inundated with too many collaboration tools. Fear not: the new Communicator was designed to be an all-in-one solution—you can call, text, chat, and video conference with teammates and customers all within the same app.
“I love the new look and feel of Communicator and having everything I need in one place. It’s intuitive, user-friendly and super easy.” – Bill Tarulli, Channel Sales Manager
Simpler to navigate
Several employees bemoaned the complexity of other collaboration tools, so the new Communicator has been streamlined to give you the best user experience possible. Even if you’re not a technology wiz, you’ll be able to easily use the new Communicator.
“For me, it’s the simplicity. I’ve hosted meetings on Communicator with users that have never seen it, and I haven’t had to explain to any of them how to log in and get started. It’s that intuitive.” – Andy Watson, Product Marketing Manager
Enhanced video experience
Most of our employees listed a well-rounded video experience at the top of their list for features desired in a successful collaboration tool. And even more cited a “poor video experience” as a huge deterrent for choosing other collaboration tools. The new Communicator embraces the video-first work environment and makes it simple for anyone to host or schedule a video meeting in advance.
Communicator’s been updated to allow for stable and secure video calling, plus the ability to host more users. Now, 50 simultaneous users can join a meeting and even more can join as callers.
“The new video experience has been a game-changer for me. The personal meeting link combined with increased meeting participants has made hosting and scheduling meetings so much easier than before.” – Kimberly Way, Email Marketing Manager
Easy to switch from chat to video
Many employees found it annoying to have to constantly switch between different platforms to do their work. Communicator solved this problem by allowing users to easily transfer between different modes of communication right from the same window.
“I really enjoy being able to hop from a chat directly into a video call, all from the platform. Plus, staying in the same tool for all my communications has really simplified my life.” – Andy Ramirez, Junior Graphic Designer
Our team agrees that the new Communicator app has solved many of their gripes with other collaboration tools. Schedule a demo today and see if you agree with them.
