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Video library

Training videos.

Learn how to make the most out of your Broadvoice phone system products with videos on VoIP and SIP training, tips and tricks.

b-hive User Videos

iOS Mobile App

iOS Mobile App

Learn how to use the b-hive mobile app for iOS.

Android Mobile App

Android Mobile App

Learn how to use the b-hive mobile app for Android.

Product Tip: Calling with b-hive on Microsoft Teams

Product Tip: Calling with b-hive on Microsoft Teams

Learn how to optimize calling features on the Microsoft Teams integration for b-hive.

Faxing

Faxing

Send, receive, and view e-faxes from the b-hive portal.

Setup & Manage Voicemail

Setup & Manage Voicemail

View messages and manage user settings for voicemail.

Log In

Log In

Learn how to log in and out of the b-hive portal.

Dashboard

Dashboard

Detailed overview of calls and talk times for a specific day, month and year.

Personal Settings

Personal Settings

Easily change login credentials, voicemail, and personal ring strategy.

Sound Manager

Sound Manager

Effortlessly upload or create audio on the portal to use for voicemails, greetings, announcements, or automated attendants.

Presence Settings

Presence Settings

Customize your own personal ring strategy based on your status and even roll calls over to your mobile phone when you are away from your desk.

b-hive Admin Videos

b-hive Contact Center Dashboard and Analytics

b-hive Contact Center Dashboard and Analytics

Review contact center dashboard and reports to optimize b-hive for your business’ analytics needs.

User Management

User Management

Configure user management roles and details in b-hive.

Admin Navigation

Admin Navigation

Learn how to configure admin features in this admin navigation video for b-hive.

Managing Inbound Numbers

Managing Inbound Numbers

How to manage and configure inbound number profiles in b-hive.

How to Setup a Contact Center on b-hive

How to Setup a Contact Center on b-hive

Setting up a contact center in b-hive is easy when you follow the steps in this video.

Setup Inbound Analytics Reports on b-hive

Setup Inbound Analytics Reports on b-hive

Learn how to setup inbound analytics reports for campaign in b-hive to leverage telephony data for your business.

Activation Codes on b-hive

Activation Codes on b-hive

Learn where activation codes are in the b-hive platform that bring your phone online.

Managing Call Records on b-hive

Managing Call Records on b-hive

See a detailed report of all calls to and from your company.

Call Recording on b-hive

Call Recording on b-hive

Learn about the different ways you can record calls on the b-hive platform.

Creating and Using Custom Ring Tones

Creating and Using Custom Ring Tones

Learn how to use custom ring tones.

Configure Call Parking

Configure Call Parking

Learn how to configure call parking from within b-hive.

Blocking Numbers

Blocking Numbers

Learn how to block unwanted callers.

Configure Auto Attendant Settings

Configure Auto Attendant Settings

Automated menu allowing callers to select where they want their call to be routed to.

Managing Account-Level Fax Settings

Managing Account-Level Fax Settings

Send, receive, and view e-faxes from the b-hive portal.

Managing People in the Portal

Managing People in the Portal

Manage all employee accounts, including their personal settings and phone configuration.

One Number

One Number

Any number can be set up to receive calls, faxes, text messages, and forward calls to your cell phone.

Set Up Business Hours

Set Up Business Hours

Setup unique ring strategies based on hours of operations, closed hours, and holidays.

Setting Up Announcements

Setting Up Announcements

Announcements can be used to notify if a call is being recorded, business hours, or any other message to relay to the person calling in.

Voicemail Settings

Voicemail Settings

View voicemails on the portal or enable voicemail emails to receive emails with the voicemail audio file and text translation attached.

Creating Ring Groups

Creating Ring Groups

Allow multiple phones to ring through various ring strategies and other advanced customizations.

Number Forwarding

Number Forwarding

Numbers can be forwarded easily from the portal. Forward numbers to a cell phone answering service, or any outside number.

Paging

Paging

Use the phone system as a PA system. Paging can be enabled across multiple locations as well.

Setting Up Conference Bridges

Setting Up Conference Bridges

Assign personal conference extensions for an individual to hold all their conference calls.

Locate Billing Information

Locate Billing Information

The billing tab is available to account admins to view and download all monthly invoices.

GoContact Videos

GoContact Agent – Voice

GoContact Agent – Voice

An overview of the voice channel.

GoContact Agent – Webchat

GoContact Agent – Webchat

An overview of the Webchat channel.

GoContact Ticket Actions

GoContact Ticket Actions

How to perform actions on an individual ticket.

GoContact Ticket Overview

GoContact Ticket Overview

A walkthrough of the features in the ticket channel.

GoContact Agent – Quality

GoContact Agent – Quality

How to review agent quality in the quality module.

GoContact Agent – Profile

GoContact Agent – Profile

How to log into the platform and view features on the My Profile page.

Bubble Videos

Running Reports

Running Reports

How to run reports on the bubble platform to get more insight into your business texting activity.

Create and Manage Surveys

Create and Manage Surveys

Learn how to create and manage surveys on Bubble to optimize your survey performance.

Create and Manage Templates

Create and Manage Templates

How to create and use templates in b-hive for text and chat.

Create and Manage Reminders

Create and Manage Reminders

How to create and manage reminders in b-hive to remind users of appointments and payments.

Create and Manage Series

Create and Manage Series

Learn how to create and manage a series of texts using Bubble by Broadvoice.

Create and Manage Links

Create and Manage Links

How to create and manage links to track link engagement in b-hive.

Running Interaction Log

Running Interaction Log

Learn the different ways you can customize the view and track conversations with customers in b-hive.

Create & Activate Pathways

Create & Activate Pathways

Learn how to set up and customize pathways in b-hive to efficiently route your call queue.

Create and Manage Keywords

Create and Manage Keywords

Learn how to create and manage keywords to automate responses by b-hive triggered by selected keywords.

Create & Send Textcast & Timetext

Create & Send Textcast & Timetext

Learn how to set up textcast and timetext in b-hive to automate relevant reminders and announcements for your business.

Manage Chatbox & Live Agent

Manage Chatbox & Live Agent

Learn how to effectively manage the chatbot and live agent feature to enhance your customer experience.

Manage Calendar

Manage Calendar

Learn how to manage the calendar in b-hive that tracks all text messages to be sent on future dates.

Create and Manage Tags

Create and Manage Tags

Learn how to track and manage tags to enable the automation and delivery of upcoming targeted texts to customers.

Managing Groups

Managing Groups

Learn how to manage groups in bubble to optimize the handling of targeted texts assigned to a specific team.

Adding and Managing Contacts

Adding and Managing Contacts

Learn how to add and manage contacts individually and in bulk in bubble.

Adding and Managing Users

Adding and Managing Users

Learn how to add and manage users in b-hive to optimize personalized communication with your customers.

Account Settings

Account Settings

Learn how to manage account settings in bubble to optimize your workflow.

Logging In & Out

Logging In & Out

Learn how to log in and out of the b-hive platform.

Be brilliant about the way you connect

Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.