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Video library

Training videos.

Learn how to make the most out of your Broadvoice phone system products with videos on VoIP and SIP training, tips and tricks.

b-hive User Videos

Android Mobile App

Android Mobile App

Product Tip: Calling with b-hive on Microsoft Teams

Product Tip: Calling with b-hive on Microsoft Teams

Manage Call Flows

Manage Call Flows

Faxing

Faxing

Send, receive, and view e-faxes from the b-hive portal.

Setup & Manage Voicemail

Setup & Manage Voicemail

View messages and manage user settings for voicemail.

Log In

Log In

Learn how to log in and out of the b-hive portal.

Dashboard

Dashboard

Detailed overview of calls and talk times for a specific day, month and year.

Personal Settings

Personal Settings

Easily change login credentials, voicemail, and personal ring strategy.

Sound Manager

Sound Manager

Effortlessly upload or create audio on the portal to use for voicemails, greetings, announcements, or automated attendants.

Presence Settings

Presence Settings

Customize your own personal ring strategy based on your status and even roll calls over to your mobile phone when you are away from your desk.

b-hive Admin Videos

b-hive Contact Center Dashboard and Analytics

b-hive Contact Center Dashboard and Analytics

User Management

User Management

Admin Navigation

Admin Navigation

Managing Inbound Numbers

Managing Inbound Numbers

How to Setup a Contact Center on b-hive

How to Setup a Contact Center on b-hive

Setup Inbound Analytics Reports on b-hive

Setup Inbound Analytics Reports on b-hive

Activation Codes on b-hive

Activation Codes on b-hive

Managing Call Records on b-hive

Managing Call Records on b-hive

Call Recording on b-hive

Call Recording on b-hive

Creating and Using Custom Ring Tones

Creating and Using Custom Ring Tones

Learn how to use custom ring tones.

Configure Call Parking

Configure Call Parking

Learn how to configure call parking from within b-hive.

Blocking Numbers

Blocking Numbers

Learn how to block unwanted callers.

Configure Auto Attendant Settings

Configure Auto Attendant Settings

Automated menu allowing callers to select where they want their call to be routed to.

Managing Account-Level Fax Settings

Managing Account-Level Fax Settings

Send, receive, and view e-faxes from the b-hive portal.

Managing People in the Portal

Managing People in the Portal

Manage all employee accounts, including their personal settings and phone configuration.

One Number

One Number

Any number can be set up to receive calls, faxes, text messages, and forward calls to your cell phone.

Set Up Business Hours

Set Up Business Hours

Setup unique ring strategies based on hours of operations, closed hours, and holidays.

Setting Up Announcements

Setting Up Announcements

Announcements can be used to notify if a call is being recorded, business hours, or any other message to relay to the person calling in.

Voicemail Settings

Voicemail Settings

View voicemails on the portal or enable voicemail emails to receive emails with the voicemail audio file and text translation attached.

Creating Ring Groups

Creating Ring Groups

Allow multiple phones to ring through various ring strategies and other advanced customizations.

Number Forwarding

Number Forwarding

Numbers can be forwarded easily from the portal. Forward numbers to a cell phone answering service, or any outside number.

Paging

Paging

Use the phone system as a PA system. Paging can be enabled across multiple locations as well.

Setting Up Conference Bridges

Setting Up Conference Bridges

Assign personal conference extensions for an individual to hold all their conference calls.

Locate Billing Information

Locate Billing Information

The billing tab is available to account admins to view and download all monthly invoices.

Bubble Videos

Running Reports

Running Reports

Create and Manage Surveys

Create and Manage Surveys

Create and Manage Templates

Create and Manage Templates

Create and Manage Reminders

Create and Manage Reminders

Create and Manage Series

Create and Manage Series

Create and Manage Links

Create and Manage Links

Running Interaction Log

Running Interaction Log

Create & Activate Pathways

Create & Activate Pathways

Create and Manage Keywords

Create and Manage Keywords

Create & Send Textcast & Timetext

Create & Send Textcast & Timetext

Manage Chatbox & Live Agent

Manage Chatbox & Live Agent

Manage Calendar

Manage Calendar

Create and Manage Tags

Create and Manage Tags

Managing Groups

Managing Groups

Adding and Managing Contacts

Adding and Managing Contacts

Adding and Managing Users

Adding and Managing Users

Account Settings

Account Settings

Logging In & Out

Logging In & Out

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