Video library
Training videos.
Learn how to make the most out of your Broadvoice phone system products with videos on VoIP and SIP training, tips and tricks.
b-hive User Videos
Android Mobile App
Product Tip: Calling with b-hive on Microsoft Teams
Manage Call Flows
Faxing
Send, receive, and view e-faxes from the b-hive portal.
Setup & Manage Voicemail
View messages and manage user settings for voicemail.
Log In
Learn how to log in and out of the b-hive portal.
Dashboard
Detailed overview of calls and talk times for a specific day, month and year.
Personal Settings
Easily change login credentials, voicemail, and personal ring strategy.
Sound Manager
Effortlessly upload or create audio on the portal to use for voicemails, greetings, announcements, or automated attendants.
Presence Settings
Customize your own personal ring strategy based on your status and even roll calls over to your mobile phone when you are away from your desk.
b-hive Admin Videos
b-hive Contact Center Dashboard and Analytics
User Management
Admin Navigation
Managing Inbound Numbers
How to Setup a Contact Center on b-hive
Setup Inbound Analytics Reports on b-hive
Activation Codes on b-hive
Managing Call Records on b-hive
Call Recording on b-hive
Creating and Using Custom Ring Tones
Learn how to use custom ring tones.
Configure Call Parking
Learn how to configure call parking from within b-hive.
Blocking Numbers
Learn how to block unwanted callers.
Configure Auto Attendant Settings
Automated menu allowing callers to select where they want their call to be routed to.
Managing Account-Level Fax Settings
Send, receive, and view e-faxes from the b-hive portal.
Managing People in the Portal
Manage all employee accounts, including their personal settings and phone configuration.
One Number
Any number can be set up to receive calls, faxes, text messages, and forward calls to your cell phone.
Set Up Business Hours
Setup unique ring strategies based on hours of operations, closed hours, and holidays.
Setting Up Announcements
Announcements can be used to notify if a call is being recorded, business hours, or any other message to relay to the person calling in.
Voicemail Settings
View voicemails on the portal or enable voicemail emails to receive emails with the voicemail audio file and text translation attached.
Creating Ring Groups
Allow multiple phones to ring through various ring strategies and other advanced customizations.
Number Forwarding
Numbers can be forwarded easily from the portal. Forward numbers to a cell phone answering service, or any outside number.
Paging
Use the phone system as a PA system. Paging can be enabled across multiple locations as well.
Setting Up Conference Bridges
Assign personal conference extensions for an individual to hold all their conference calls.
Locate Billing Information
The billing tab is available to account admins to view and download all monthly invoices.
Bubble Videos
Running Reports
Create and Manage Surveys
Create and Manage Templates
Create and Manage Reminders
Create and Manage Series
Create and Manage Links
Running Interaction Log
Create & Activate Pathways
Create and Manage Keywords
Create & Send Textcast & Timetext
Manage Chatbox & Live Agent
Manage Calendar
Create and Manage Tags
Managing Groups
Adding and Managing Contacts
Adding and Managing Users
Account Settings
Logging In & Out
Be brilliant about the way you connect
Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.
