TESTIMONIALS
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Cloud Contact Center
GoContact
/month
Inbound Voice
Outbound Manual and Preview Dialer
Outbound Power and Progressive Dialer (Requires Approval)(3)
Contact Management (CRM)
Ticketing
Webchat
Facebook Messenger
WhatsApp (Requires 3rd Party)(4)
Quality Management
E-Learning
Call Recording(5)
Enterprise SSO(6)
Real time Dashboards
Standard Reporting
Report Designer
Agent Assist
Queue Callback
Priority Queue
Reporting API
Platform API
Salesforce
MS Dynamics
Cloud Contact Center
GoContact
/month
Inbound Voice
Outbound Manual and Preview Dialer
Outbound Power and Progressive Dialer (Requires Approval)(3)
Contact Management (CRM)
Ticketing
Webchat
Facebook Messenger
WhatsApp (Requires 3rd Party)(4)
Quality Management
E-Learning
Call Recording(5)
Enterprise SSO(6)
Real time Dashboards
Standard Reporting
Report Designer
Agent Assist
Queue Callback
Priority Queue
Reporting API
Platform API
Salesforce
MS Dynamics
Engage
AI Agent
Voice AI Agent
Basic Intent Recognition
Call Routing Automation
Standard Analytics
Cloud Contact Center
GoContact
/month
Inbound Voice
Outbound Manual and Preview Dialer
Outbound Power and Progressive Dialer (Requires Approval)(3)
Contact Management (CRM)
Ticketing
Webchat
Facebook Messenger
WhatsApp (Requires 3rd Party)(4)
Quality Management
E-Learning
Call Recording(5)
Enterprise SSO(6)
Real time Dashboards
Standard Reporting
Report Designer
Agent Assist
Queue Callback
Priority Queue
Reporting API
Platform API
Salesforce
MS Dynamics
Less painful than most expect — though the specifics depend on your market. Number porting timelines and rules vary by country, and your implementation specialist will confirm what's possible in your region before you commit. Beyond porting, we handle CRM integration setup, IVR migration, and agent training as part of onboarding. CCaaS implementations typically take 4–8 weeks depending on complexity, and we can run parallel environments during cutover so your team isn't flying blind.
Every customer gets a guided implementation with a dedicated onboarding specialist. Professional customers get standard support post-launch; Enterprise customers get a dedicated Success Manager with proactive check-ins, QBRs, and escalation paths.
Yes, and most customers do. A common path is starting with inbound voice, then adding omnichannel channels, then layering in AI. You're not locked into buying everything upfront.
Broadvoice serves customers across North America, Europe, and Latin America. And no matter where you’re located, you get the same GoContact platform. Support availability, languages, and onboarding resources vary by region. When you connect with our team, we'll be upfront about what the experience looks like specifically for your market.
Depending on your project, we offer scoped pilots and guided demos for qualified opportunities. Given the implementation involved, we find a structured POC with real data is more valuable than a self-serve trial. Talk to sales about what that looks like for your team.