GoAI is Broadvoice's AI suite for the customer experience. It's the foundation our pre-call, during-call, and post-call AI tools are built on.

Do I need a data scientist of AI specialist to use GoAI?

No. GoAI is built to work without specialist knowledge. Each product is designed for the people who use it every day, not the people who build AI systems for a living.

Can GoAI replace my agents?

GoAI is designed to augment your team, not replace them. It handles the routine so your agents are more efficient focused on customer satisfaction.

How is GoAI different from other contact center AI solutions?

Most AI solutions bolt onto an existing platform and require significant setup. GoAI runs in GoContact, covering the full customer journey, without added complexity or overhead.

What results can I expect?

Teams using GoAI have seen measurable improvements across the operation, including an 80% average self-service success rate, 97% precision in routing, and 42% reduction in IVR navigation time.

AI Built for the Full
Customer Experience

GoAI puts AI into every part of your customer journey. Every call handled, interaction analyzed, and operational question answered. Automatically.

Book a Demo

Total CallsLive

1,847

Today's volume

1,643Answered

128Abandoned

76In Queue

CSAT Score

4.3/5

Active CallTalking

02:14

NameSusan Smith

Phone975 234 567

TypePredictive

ManualPowerPredictive

Chats (Monthly)

MonthReceivedAnsweredRate

May2,02989344%

Apr1,90387746%

Dec1,80363135%

Agent Status

Available24

On Call18

Away6

Offline3

Queue StatusAll Queues

QueueAgentsWaitingAvg Wait

Billing1282:18

Support831:12

Sales610:45

AI By The Numbers

Proven results from teams that switched to a smarter, AI-powered contact center.

80%

Average self-service
success rate

~97%

Precision in routing to
the right agent

~42%

Reduction in time spent
navigating IVR

GoEngage Voice

AI That Resolves
Not Just Routes

Callers won't know they're talking to AI unless you tell them. And that's the point. GoEngage Voice holds natural, human-like conversations that resolve most interactions completely. Your agents stay focused on the issues that actually need them.

See GoEngage

Conversation Insights panel showing a call transferred from GoEngage at 10:34 AM with AI-generated call handoff note about a duplicate subscription charge requiring human review, sentiment marked as frustrated, high priority, duration of 3 minutes 42 seconds, and topic billing.

Post-Call AI

The Notes
Write Themselves

The moment a call ends, Post-Call AI gets to work. It automatically transcribes, summarizes, and analyzes the interaction, so agents can skip the wrap-up and get back to the queue faster.

See Post-Call AI

Interface showing a customer service chat for Sarah with suggested response about a missing order replacement and a panel for automatic call transcription with buttons 'Use for training' and 'Analyze'.

GoInsights

Ask Your Data Anything

Type a question about your contact center operation and get an answer. Immediately. AI Analyst connects to your data and responds in plain language, so you always have the insight you need to take action.

See AI Analyst

Introducing GoAI

One Suite
‍Every Touchpoint

From the first word of every call to the last insight your team needs to act, GoAI has every touchpoint covered.

Two project timeline charts: a horizontal progress bar showing phases from Day 1 Setup to Day 5 Launch, and a Gantt chart with overlapping task bars for Setup, Connect, Migrate, Test, and Launch across five days.

SELF-SERVICE

Handle More
Without Hiring More

Intelligent IVR and virtual assistants handle the routine questions, like account status, hours, order updates, so your agents don't have to. Your team stays focus on the interactions that need real human judgement.

See Self-Service

AI for The Entire Customer Journey

The tools your team needs to automate interactions, analyze conversations, surface insights,
and serve customers. All in one, easy-to-use AI suite.

Intelligent Routing

The right agent, every time. Fewer transfers. Better resolutions.

AI-Powered CX

AI built into the platform. No bolt-ons. No extra vendors to manage.

Real-Time Analytics

See what's happening in real time. Spot issues before they grow.

Plain Language Queries

Ask questions naturally and get instant answers.

Sentiment Analysis

Understand how your customers felt during each call.

Call Monitoring & QA

Coach in the moment. Score automatically. Stop the guesswork.

24/7 Coverage

Support your customers anytime, without adding staff or overhead.

Grounded AI Responses

Responses are based on your business data to ensure accuracy.

QA Support

Help QA teams review more calls with greater consistency.

AI Made For
Every Role

Tailored tools and workflows designed for agents, managers, and IT,
so everyone works at their best.

For Agents

AI removes the busywork, surfacing context, handling wrap-up, and resolving routine calls automatically. Agents focus on helping customers.

For Managers

Ask your data a question. AI gets you an instant answer. Problems are caught sooner, agents are coached faster, and customers feel the difference.

For IT

GoAI runs inside GoContact, so your IT team manages everything from one place. New AI capabilities come without new systems to learn or maintain.

Frequently Asked
Questions

Ready To 
Transform Your CX?

Join thousands of teams delivering exceptional
customer experiences with Broadvoice.