Enter a few details about your contact center to compare live agent costs with Broadvoice’s AI agent and estimate your potential savings and ROI.  

Calculate Your Contact Center’s AI ROI
in Under a Minute

Currency

Agent Costs

$

Average base salary for one agent.

50%

Estimated costs beyond base salary, including benefits, payroll taxes, management, facilities, technology, recruiting, training, and others.

Not sure? Use 50% as a starting estimate, then adjust it based on your organization’s costs.

Number of calls one agent handles annually.

4 min

AI Deflection

60%

The percentage of inbound interactions the AI agent is expected to resolve completely without transferring the customer to a live agent.

Reminder: Not every interaction should be automated. Use a rate that reflects the volume of routine, repeatable requests your team receives.

Return on Investment
319%
Est. Annual Savings
$25,693
vs. your current agent costs
Calls Resolved by AI
7,200
per year

Estimates only. Actual results depend on your current call volume, staffing, and tooling.

Projected Savings

Savings Over Time

Assumes live agent costs increase 3% annually
$250K $188K $125K $63K $0
Year 1Year 3Year 5

This projection assumes live agent costs increase by 3% each year while the estimated AI subscription costs remain unchanged.

Cost Comparison

Live Agent vs AI Agent Costs

Metric Live Agent AI Agent Est. Savings
Cost / interaction
$4.69
$1.12
$3.57
Cost / minute
$1.17
$0.28
$0.89
Cost / interaction
Live Agent$4.69
AI Agent$1.12
Est. Savings$3.57
Cost / minute
Live Agent$1.17
AI Agent$0.28
Est. Savings$0.89
How we calculate this

Live agent cost is based on salary, additional employee costs, annual interaction volume, and interaction length. AI agent cost is based on the estimated cost per resolved call. Results are estimates and may not reflect every operating or implementation expense.

What Our Customers Say

The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.

Paige Rickman

Practice Manager, Optimal Pain & Regenerative Medicine

[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.

Gonçalo Teixeira

Customer Service Center Manager, José de Mello Saúde

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.

Paige Rickman

Practice Manager, Optimal Pain & Regenerative Medicine

[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.

Gonçalo Teixeira

Customer Service Center Manager, José de Mello Saúde

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.

Paige Rickman

Practice Manager, Optimal Pain & Regenerative Medicine

[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.

Gonçalo Teixeira

Customer Service Center Manager, José de Mello Saúde

Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.

Christine Petro

President & CEO, Chabot Federal Credit Union

Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.

Robert Reeder

CIO & VP of Technology, Henley Enterprises,

The ability to interact with customers across several channels lets us provide a more customized service and to build bridges between different communication channels.

Luís Ferreira

Customer & Service Centre Manager, Worten

Using Broadvoice…has really been a game changer for us here at the food bank. It’ll help us become the best food bank in the country.

Robert Castle

Chief Development Officer, LA Regional Food Bank

We can provide customers with a better experience thanks to increased efficiency and fast, high-quality service.

Marta Marques

Customer Service Coordinator, Future Healthcare