Enter a few details about your contact center to compare live agent costs with Broadvoice’s AI agent and estimate your potential savings and ROI.
Average base salary for one agent.
Estimated costs beyond base salary, including benefits, payroll taxes, management, facilities, technology, recruiting, training, and others.
Not sure? Use 50% as a starting estimate, then adjust it based on your organization’s costs.
Number of calls one agent handles annually.
The percentage of inbound interactions the AI agent is expected to resolve completely without transferring the customer to a live agent.
Reminder: Not every interaction should be automated. Use a rate that reflects the volume of routine, repeatable requests your team receives.
Estimates only. Actual results depend on your current call volume, staffing, and tooling.
This projection assumes live agent costs increase by 3% each year while the estimated AI subscription costs remain unchanged.
| Metric | Live Agent | AI Agent | Est. Savings |
|---|---|---|---|
| Cost / interaction |
$4.69
|
$1.12
|
$3.57
|
| Cost / minute |
$1.17
|
$0.28
|
$0.89
|
Live agent cost is based on salary, additional employee costs, annual interaction volume, and interaction length. AI agent cost is based on the estimated cost per resolved call. Results are estimates and may not reflect every operating or implementation expense.
Share a few details, and we'll help you evaluate the numbers, uncover the strongest automation opportunities, and build a business case around your contact center.
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The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.
Paige Rickman
Practice Manager, Optimal Pain & Regenerative Medicine
[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.
Gonçalo Teixeira
Customer Service Center Manager, José de Mello Saúde
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.
Paige Rickman
Practice Manager, Optimal Pain & Regenerative Medicine
[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.
Gonçalo Teixeira
Customer Service Center Manager, José de Mello Saúde
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
The goal is to make it look seamless for patients and physicians, so it doesn't affect them. Switching to Broadvoice has helped us do that.
Paige Rickman
Practice Manager, Optimal Pain & Regenerative Medicine
[The team's] high capacity for planning, monitoring, and executing had visible results in achieving operational and financial gains.
Gonçalo Teixeira
Customer Service Center Manager, José de Mello Saúde
Broadvoice has simplified everything. It's allowed us to always be available to our members, no matter what.
Christine Petro
President & CEO, Chabot Federal Credit Union
Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.
Robert Reeder
CIO & VP of Technology, Henley Enterprises,
The ability to interact with customers across several channels lets us provide a more customized service and to build bridges between different communication channels.
Luís Ferreira
Customer & Service Centre Manager, Worten
Using Broadvoice…has really been a game changer for us here at the food bank. It’ll help us become the best food bank in the country.
Robert Castle
Chief Development Officer, LA Regional Food Bank
We can provide customers with a better experience thanks to increased efficiency and fast, high-quality service.
Marta Marques
Customer Service Coordinator, Future Healthcare