Frequently asked questions

How do I access my contact center analytics?

To access the new dashboard, follow these steps: settings > destination > contact center > analytics. Once you’ve navigated here, you will see the new analytics dashboard.   

 

Who can access the Broadvoice contact center dashboard and reports?

If I don’t see the contact center dashboard, what should I do?

What is the contact center overview dashboard page?

What do the clickable tiles represent on the overview dashboard?

What information can be found on the details page?

What information does the agents tab provide?

What is the call records tab?

Where did the “status” section go under the call records tab?

Is the data displayed on the dashboard real-time?

What time zone is used for the dashboard and reporting?

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