Frequently asked questions

How do I escalate an issue?

Email: [email protected]

Please Note: Call or respond to the case itself to request an escalation at any time if you feel the issue isn’t resolved. Please provide case number, description of the issue and reason for escalation.

Hours: 6:00 am PST – 5:45 pm PST (Monday – Friday) *

SLA: 1 hour within receipt to acknowledge request

Follow Up: Supervisors will provide continuous updates until the reported issue is resolved and confirmed to be resolved.

*The support escalation email is staffed during the business hours noted above.

For escalated or for any issues reported that are outside of the escalated staffed hours noted above, please call 888-325-5875 Opt. 3 for immediate service.

For any service impacting issue please do not email instead call our support line at 888-325-5875 Opt. 3.

Our Support Center is available 24 hours, 7 days a week, including holidays.

 

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What is the contact info for business support?

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