Optimize every customer interaction.
Facilitate better conversations between agents and customers with dynamic scripts.
Empower agents to deliver positive customer outcomes.
With the Smart Scripting advanced script-building system, your contact center agents are equipped with the right information at the right time to keep customers engaged and satisfied.
Improve As You Go
Drive Higher Value
Intelligent assistance enables smarter customer interactions.
Build optimized agent scripts.
- Create, configure, and activate scripts with a guided drag-and-drop script builder. No technical expertise is required.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Configure scripts to perform calculations or reference data from external or internal sources.
- Customize experiences from start to finish with web service APIs.
Guide customer conversations.
- Enable agents to drive conversations across multiple channels.
- Customize upselling and cross-selling from one conversation to the next.
- Train agents in real-time.
- Adjust scripts based on real-time performance data.
Create intelligent inbound processes.
Automate your inbound service by creating intelligent processes.
- Configure rules for sending emails, creating tickets, etc.
- Customize queues and routing throughout the system.
Advanced functionality that’s easy to use and deploy.
See why businesses love Broadvoice CCaaS.
"Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location."
"Broadvoice offers reliable, flexible phone service with excellent customer service."
"Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute."
Ready to improve customer conversations with Smart Scripting?
Want to explore the features and functionalities?
View the flyer for Broadvoice CCaaS cloud contact center.
View the flyer for Broadvoice CCaaS Smart Scripting.
View the flyer for Broadvoice CCaaS Dialer.