Broadvoice AI
Add AI to
your workflow.
Intelligently automate responses, complete tasks, and trigger actions like sending a message from your IVR, without an agent.
Turn contact center
efficiency into ROI.
Add Efficiency
Cut internal transfers by up to 80% while reducing average handle time ~15%.
See Measurable Results
Scale resolutions and boost customer satisfaction scores by ~10 points.
Simplify Self-Service
Help your customers get answers without tagging in an agent.
Empower your customers while
boosting agent productivity.
Scale your service with IVAs.
Optimize your customer journey and reduce average call times with an ~80% success rate. Using our natural language voice bots, you can:
- Intelligently automate responses
- Complete tasks autonomously
- Trigger subsequent actions based on collected data
Add self-service to your IVR.
Empower your IVR with dual-tone multi-frequency (DTMF) automation and give your customers a faster route to answers.
- Enable self-service inside the IVR using the dialpad
- Trigger subsequent actions automatically
- Route customers to an agent if an interaction becomes too complex
Streamline your customer’s
route to answers.
NATURAL LANGUAGE PROCESSING
Process, understand, and respond to your customers’ needs automatically.
TEXT-TO-SPEECH (TTS)
Convert written text into an AI voice that sounds like a real person.
MULTI-LINGUAL SUPPORT
Access managed delivery support in English, Portuguese, Spanish, and French.
WEB SERVICE APIs
Use REST, JSON, basic authentication, or Bear Tokens to integrate with your existing systems.
CONCURRENT CALLS
Handle multiple interactions at the same time without an agent.
AUTOMATIC SPEECH RECOGNITION (ASR)
Turn your customers’ responses into text.
ANALYTICS DASHBOARD
Optimize performance with real-time and historical data.*
LIVE AGENT ROUTING
Route a customer to a live agent when they need it.
*90 days of data available
Testimonials
See why our customers love us.
Ready to modernize your contact center with AI?
Learn more about AI with Broadvoice.
Interested in Broadvoice?
Check out the resources below or schedule a personalized demo.
OVERVIEW
Get a full overview of Broadvoice AI.
VIDEO
Watch how AI works at Broadvoice.
UNDERSTANDING AI
See how AI can help your contact center.
