Finally, an omnichannel contact center built for small and mid-market businesses.
Broadvoice CCaaS is easy to use, easy to manage, and easy to afford.
Designed for users, not IT.
Broadvoice CCaaS is a cloud-native contact center as a service (CCaaS) solution that eliminates the barriers between people and technology. Broadvoice CCaaS is simple to use yet powerful enough to deliver the personalized and optimized experiences today’s customers expect.
Easy to Use
Easy to Manage
Easy to Afford
Personalize and optimize customer interactions.
Connect with your customers on any channel.
- Communicate via voice, email, or chat, or integrate with Facebook and WhatsApp.
- Keep the context of your conversations from one channel to the next.
- Use a single reporting interface to access analytics across all channels.
Easily customize your contact center.
- Build inbound campaign queues and assign agents in less than 10 minutes using the platform’s drag-and-drop interface.
- Adjust parametric settings such as changing a campaign, revising opening hours, launching a new promotion, adjusting a script, or editing an IVR.
Boost agent productivity with automated dialing.
Improve your contact ratios and increase sales with an intelligent and powerful dialer.
- Forgo manual dialing to increase the speed of outbound campaigns.
- Streamline database management to keep contacts current and organized.
- Pre-visualize a contact before calling using Power Preview.
Improve customer service with customized scripts.
- Enable non-technical staff to create, configure, and activate scripts.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Ensure consistent inbound and outbound interactions.
See why businesses love Broadvoice CCaaS.
“Choosing [Broadvoice CCaaS] as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”
“[Broadvoice CCaaS] gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”
“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”
“In addition to the omni-channel concept, I would like to highlight the fact that [Broadvoice CCaaS] has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”
“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the [Broadvoice CCaaS] solution.”
Ready to take your contact center to the cloud?
Want to explore the features and functionalities?
View the flyer for Broadvoice CCaaS cloud contact center.
View the flyer for Broadvoice CCaaS Smart Scripting.
View the flyer for Broadvoice CCaaS Dialer.