GOCONTACT OMNICHANNEL
Connect with customers their way.
Interact with customers on their favorite channels — call, chat, email, or social media — with an omnichannel cloud contact center.
Create customer-centric interactions with GoContact.
Customer-centricity means putting the customer at the center of everything you do — from products and services to delivery and support. In today’s digital-first world, it also means communicating with customers on their channel of choice: voice, chat, email, social media, or help tickets. GoContact makes it easy with omnichannel interactions.
Communicate Seamlessly
Manage all channels using a single interface and move seamlessly from one channel to another.
Connect Conversations
Keep track of all customer conversations, even if they start on one channel and end on another.
Consolidate Analytics
Correlate metrics across all channels to track agent performance and identify improvement opportunities.
Elevate customer interactions by expanding touchpoints.
Modernize your contact center.
GoContact’s omnichannel solution brings your contact center into the digital age.
- Use the communications channels your customers prefer.
- Access all channels — voice, email, chat, support tickets, and even social media — on one interface.
- Move a conversation from one channel to another seamlessly.
Get a complete view of your customer.
Gain visibility into all customer interactions on a single platform.
- View customers’ complete conversation history across all channels to personalize interactions.
- Keep the context of your conversations from one channel to another.
- Provide agents with customer data to enhance customer service.
Monitor all channels in one interface.
Omnichannel monitoring and analytics can help managers schedule and train agents for optimal results.
- Access analytics across all channels from a single interface.
- Monitor team performance with real-time reporting and statistics.
- Filter and correlate metrics with a user-friendly dashboard.
Enterprise-level features personalize and optimize customer interactions.
Testimonials
See why businesses love GoContact.
Ready to modernize your contact center with GoContact Omnichannel?
Learn more about the GoContact Cloud Contact Center solution.
Want to explore the features and functionalities?
See below for more resources, or reach out for a personal demonstration.
Overview
View the flyer for GoContact Cloud Contact Center.
Agent Assist
View the flyer for GoContact Agent Assist.
Dialer
View the flyer for GoContact Dialer.
