Connect with customers their way.
Interact with customers on their favorite channels — call, chat, email, or social media — with an omnichannel cloud contact center.
Create customer-centric interactions with GoContact.
Customer-centricity means putting the customer at the center of everything you do — from products and services to delivery and support. In today’s digital-first world, it also means communicating with customers on their channel of choice: voice, chat, email, social media, or help tickets. GoContact makes it easy with omnichannel interactions.
Elevate customer interactions by expanding touchpoints.
Modernize your contact center.
- Use the communications channels your customers prefer.
- Access all channels — voice, email, chat, support tickets, and even social media — on one interface.
- Move a conversation from one channel to another seamlessly.
Get a complete view of your customer.
- View customers’ complete conversation history across all channels to personalize interactions.
- Keep the context of your conversations from one channel to another.
- Provide agents with customer data to enhance customer service.
Monitor all channels in one interface.
Omnichannel monitoring and analytics can help managers schedule and train agents for optimal results.
- Access analytics across all channels from a single interface.
- Monitor team performance with real-time reporting and statistics.
- Filter and correlate metrics with a user-friendly dashboard.
Enterprise-level features personalize and optimize customer interactions.
See why businesses love GoContact.
Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location.
Broadvoice offers reliable, flexible phone service with excellent customer service.
Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.
Ready to modernize your contact center with GoContact Omnichannel?
Want to explore the features and functionalities?
View the flyer for GoContact Cloud Contact Center.
View the flyer for GoContact Agent Assist.
View the flyer for GoContact Dialer.