Connect with customers their way.
Interact with customers on their favorite channels — call, chat, email, and social media — with an omnichannel cloud contact center.
Create customer-centric interactions with Broadvoice CCaaS.
Customer-centricity means putting the customer at the center of everything you do — from products and services to delivery and support. In today’s digital-first world, it also means communicating with customers on their channel of choice: voice, chat, email, and social media. Broadvoice CCaaS makes it easy with omnichannel interactions.
Elevate customer interactions by expanding touchpoints.
Modernize your contact center.
- Use the communications channels your customers prefer.
- Access all channels — voice, email, chat, and social media — on one interface.
- Seamlessly move a conversation from one channel to another.
Get a complete view of your customer.
- View customers’ complete conversation history across all channels to personalize interactions.
- Keep the context of your conversations from one channel to another.
- Provide agents with customer data to enhance customer service.
Monitor all channels from one interface.
Omnichannel monitoring and analytics can help managers schedule and train agents for optimal results.
- Access analytics across all channels from a single interface.
- Monitor team performance with real-time reporting and statistics.
- Filter and correlate metrics with a user-friendly dashboard.
Enterprise-level features personalize and optimize customer interactions.
See why businesses love Broadvoice CCaaS.
“Choosing GoContact as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”
“GoContact gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”
“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”
“In addition to the omni-channel concept, I would like to highlight the fact that GoContact has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”
“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the GoContact solution.”
Ready to modernize your contact center with omnichannel capabilities from Broadvoice CCaaS?
Want to explore the features and functionalities?
View the flyer for Broadvoice CCaaS cloud contact center.
View the flyer for Broadvoice CCaaS Smart Scripting.
View the flyer for Broadvoice CCaaS Dialer.