Watch Daily Demo
GOCONTACT OMNICHANNEL

Connect with customers their way.

Interact with customers on their favorite channels — call, chat, email, or social media — with an omnichannel cloud contact center.

Create customer-centric interactions with GoContact.

Customer-centricity means putting the customer at the center of everything you do — from products and services to delivery and support. In today’s digital-first world, it also means communicating with customers on their channel of choice: voice, chat, email, social media, or help tickets. GoContact makes it easy with omnichannel interactions.

Communicate Seamlessly

Manage all channels using a single interface and move seamlessly from one channel to another.

Connect Conversations

Keep track of all customer conversations, even if they start on one channel and end on another.

Consolidate Analytics

Correlate metrics across all channels to track agent performance and identify improvement opportunities.

Elevate customer interactions by expanding touchpoints.

Modernize your contact center.

GoContact’s omnichannel solution brings your contact center into the digital age.
  • Use the communications channels your customers prefer.
  • Access all channels — voice, email, chat, support tickets, and even social media — on one interface.
  • Move a conversation from one channel to another seamlessly.

Get a complete view of your customer.

Gain visibility into all customer interactions on a single platform.
  • View customers’ complete conversation history across all channels to personalize interactions.
  • Keep the context of your conversations from one channel to another.
  • Provide agents with customer data to enhance customer service.

Monitor all channels in one interface.

Omnichannel monitoring and analytics can help managers schedule and train agents for optimal results.

  • Access analytics across all channels from a single interface.
  • Monitor team performance with real-time reporting and statistics.
  • Filter and correlate metrics with a user-friendly dashboard.

Enterprise-level features personalize and optimize customer interactions.

Omnichannel

Omnichannel

Communicate with customers via voice, chat, email, social media, and help tickets.
Facebook

Facebook

Use our native integration to monitor and respond to messages.
Social Media

Social Media

Support other social platforms through an easy API to our application.
WhatsApp

WhatsApp

Support over 2 billion customers through our native integration with WhatsApp.
Chat

Chat

Offer live web chat easily with no programming required.
Email

Email

Add email queuing and templated replies via the GoContact interface.
Help Tickets

Help Tickets

Convert support requests into tickets, so requests are always answered.
Contact History

Contact History

View customer interactions across all channels in a single interface.
Personalization

Personalization

Easily personalize customer interactions based on their contact history.
Real-Time Analytics

Real-Time Analytics

Access 80+ reports through real-time dashboards, tables, and data export.
Identify FAQs

Identify FAQs

Determine the reason for contact to answer frequently asked questions.
Cloud Access

Cloud Access

Access your GoContact system online from anywhere at any time.
Testimonials

See why businesses love GoContact.

Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location.

Brett Porter
President & COO, Summit Management Services, Inc.

Broadvoice offers reliable, flexible phone service with excellent customer service.

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Ready to modernize your contact center with GoContact Omnichannel?

Learn more about the GoContact Cloud Contact Center solution.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
document icon

Overview

View the flyer for GoContact Cloud Contact Center.

document icon

Agent Assist

View the flyer for GoContact Agent Assist.

document icon

Dialer

View the flyer for GoContact Dialer.