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BROADVOICE CCAAS DIALER

Improve contact center sales and service with Dialer.

Streamline your contact center operations by replacing time-wasters like manual dialing and voicemail jail with power dialing.

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Boost your contact center’s productivity and results.

Broadvoice CCaaS has an integrated Dialer to improve your contact center operations by leveraging automation to enhance your agents’ efficiency and effectiveness.

Improve Contact Ratios

Maximize the number of contacts per hour and reduce call duration to increase sales and service.

Enhance Efficiency

Drive agent productivity and campaign effectiveness with a range of easy-to-use Dialer options.

Run Multiple Campaigns

Simultaneously execute multiple contact or sales campaigns across different databases.

Level up your contact center with automation.

Empower agents with the data they need.

The Broadvoice CCaaS Dialer features a Power Preview function to get agents up to speed for a call.
  • Make real-time decisions on whether to call the queued contact.
  • Use a simple control panel to see how the previewed contact is filtered or grouped.
  • Prepare to return calls for those inbound callers who opted to receive a callback.

Optimize contact center resources.

Power Dial decreases the time between calls, ensuring agents serve customers consistently and efficiently.
  • Store, sort, and filter multiple reference databases to guide the Power Dial function.
  • Assign priorities to contacts and data points.
  • Align system and agent schedules to prescribed priorities.
  • Manage the intensity of the Power Dialer through an intuitive interface.

Improve outbound calls with automation.

Predictive Dialer estimates when an agent will be available to handle a call.

  • Optimize agent productivity by leveraging algorithms and internal statistics for just-in-time conversations.
  • Skip voicemails so agents can focus on customer conversations.
  • Operate several simultaneous contact or sales campaigns.

Optimize customer interactions with flexible Dialer features.

Power Preview

Power Preview

Preview the contact’s account details before calling.
Power Dial

Power Dial

Shorten the time between calls to optimize mass campaign results.
Manual Dial

Manual Dial

Manually enter the contact’s number from Preview mode.
Predictive Dialer

Predictive Dialer

Automate calls using algorithms to estimate when agents will be available.
Voicemail Detection

Voicemail Detection

Identify and skip voicemails so agents spend more time on active calls.
Unified Admin

Unified Admin

Manage different customers and campaigns within the same platform.
Intuitive Interface

Intuitive Interface

Manage and monitor Dialer parameters and activity via simple dashboards.
Data Management

Data Management

Load contact databases in advance to avoid manual dialing.
Custom APIs

Custom APIs

Link Broadvoice CCaaS to other CRMs or ERP software with our custom APIs.
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Testimonials

See why businesses love Broadvoice CCaaS.

“Choosing [Broadvoice CCaaS] as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”

Mário Tazi
Director of Operations, Ucall

“[Broadvoice CCaaS] gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”

Miguel Matey
CEO, Emergia

“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”

Carlos Pereira
National Director of Sales and Customer Service at DPD

“In addition to the omni-channel concept, I would like to highlight the fact that [Broadvoice CCaaS] has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”

Luis Ferreira
Customer & Service Center, Manager at Worten

“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the [Broadvoice CCaaS] solution.”

Luís Ramos Martins
Customer Service Centre Coordinator, Prosegur

Ready to amplify the effectiveness of your inbound and outbound campaigns?

Learn more about the Broadvoice CCaaS cloud contact center solution.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
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Overview

View the flyer for Broadvoice CCaaS cloud contact center.

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Smart Scripting

View the flyer for Broadvoice CCaaS Smart Scripting.

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Dialer

View the flyer for Broadvoice CCaaS Dialer.

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