Improve contact center sales and service with Dialer.
Streamline your contact center operations by replacing time-wasters like manual dialing and voicemail jail with power dialing.
Boost your contact center’s productivity and results.
Broadvoice CCaaS has an integrated Dialer to improve your contact center operations by leveraging automation to enhance your agents’ efficiency and effectiveness.
Improve Contact Ratios
Run Multiple Campaigns
Level up your contact center with automation.
Empower agents with the data they need.
- Make real-time decisions on whether to call the queued contact.
- Use a simple control panel to see how the previewed contact is filtered or grouped.
- Prepare to return calls for those inbound callers who opted to receive a callback.
Optimize contact center resources.
- Store, sort, and filter multiple reference databases to guide the Power Dial function.
- Assign priorities to contacts and data points.
- Align system and agent schedules to prescribed priorities.
- Manage the intensity of the Power Dialer through an intuitive interface.
Improve outbound calls with automation.
Predictive Dialer estimates when an agent will be available to handle a call.
- Optimize agent productivity by leveraging algorithms and internal statistics for just-in-time conversations.
- Skip voicemails so agents can focus on customer conversations.
- Operate several simultaneous contact or sales campaigns.
Optimize customer interactions with flexible Dialer features.
See why businesses love Broadvoice CCaaS.
“Choosing [Broadvoice CCaaS] as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”
“[Broadvoice CCaaS] gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”
“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”
“In addition to the omni-channel concept, I would like to highlight the fact that [Broadvoice CCaaS] has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”
“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the [Broadvoice CCaaS] solution.”
Ready to amplify the effectiveness of your inbound and outbound campaigns?
Want to explore the features and functionalities?
View the flyer for Broadvoice CCaaS cloud contact center.
View the flyer for Broadvoice CCaaS Smart Scripting.
View the flyer for Broadvoice CCaaS Dialer.