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GOCONTACT DIALER

Improve contact center sales and service with Dialer.

Streamline your contact center operations by replacing time-wasters like manual dialing and voicemail jail with power dialing.

Boost your contact center’s productivity and results.

GoContact’s integrated Dialer improves your contact center operations by leveraging automation to enhance your agents’ efficiency and effectiveness.

Improve Contact Ratios

Maximize the number of contacts per hour and reduce call duration to increase sales and service.

Enhance Efficiency

Drive agent productivity and campaign effectiveness with a range of easy-to-use Dialer options.

Run Multiple Campaigns

Simultaneously execute multiple contact or sales campaigns across different databases.

Level up your contact center with automation.

Empower agents with the data they need.

GoContact’s Dialer features a Power Preview function to get agents up to speed for a call.
  • Make real-time decisions on whether to call the queued contact.
  • Use a simple control panel to see how the previewed contact is filtered or grouped.
  • Prepare to return calls for those inbound callers who opted to receive a call-back.

Optimize contact center resources.

Power Dial decreases the time between calls, ensuring agents serve customers consistently and efficiently.
  • Store, sort, and filter multiple reference databases to guide the Power Dial function.
  • Assign priorities to contacts and data points.
  • Align system and agent schedules to prescribed priorities.
  • Manage the intensity of the Power Dialer through an intuitive interface.

Improve outbound calls with automation.

GoContact’s Predictive Dialer estimates when an agent will be available to handle a call.

  • Optimize agent productivity by leveraging algorithms and internal statistics for just-in-time conversations.
  • Skip voicemail so agents can focus on customer conversations.
  • Operate several simultaneous contact or sales campaigns.

Optimize customer interactions with flexible Dialer features.

Power Preview

Power Preview

Preview the contact’s account details before calling.
Power Dial

Power Dial

Shorten the time between calls to optimize mass campaign results.
Manual Dial

Manual Dial

Manually enter the contact’s number from Preview mode.
Predictive Dialer

Predictive Dialer

Automate calls using algorithms to estimate when agents will be available.
Voicemail Detection

Voicemail Detection

Identify and skip voicemails so agents can handle more active calls.
Unified Admin

Unified Admin

Manage different customers and campaigns within the same platform.
Intuitive Interface

Intuitive Interface

Manage and monitor Dialer parameters and activity via simple dashboards.
Data Management

Data Management

Load contact databases in advance to avoid manual dialing.
Custom APIs

Custom APIs

Link GoContact to other CRMs or ERP software with our custom APIs.
Testimonials

See why businesses love GoContact.

Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location.

Brett Porter
President & COO, Summit Management Services, Inc.

Broadvoice offers reliable, flexible phone service with excellent customer service.

Nicole Cartwright
Executive Director, Tahoe Resource Conservation District

Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Ready to amplify the effectiveness of your inbound and outbound campaigns?

Learn more about the GoContact Cloud Contact Center solution.

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
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Overview

View the flyer for GoContact Cloud Contact Center.

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Agent Assist

View the flyer for GoContact Agent Assist.

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Dialer

View the flyer for GoContact Dialer.