9 Things Your Customer Experience Analytics Tell You About Your Contact Center Operations
Contact center managers can use customer experience analytics to gain critical insights into their operations.
Contact center managers can use customer experience analytics to gain critical insights into their operations.
CATEGORIES
The b-hive Communicator app was recently upgraded to improve the chat experience.
We’ve created a guide for CX pros on creating the ultimate CX by unifying communication channels.
This guide will help you understand the types of contact center automation most mid-market enterprises are using today and it’ll guide you on how to get started with the right tools and strategy.
We’ve created the ultimate guide for small businesses looking to invest in a call center solution.
Improving call center operations is top of mind for ops managers, so here’s a list of tactics you can use to boost operational efficiency in your call center.
Improving your contact center’s average handle time leads to happier customers and more efficient operations.
Here are three best practices to help you scale your customer experience strategy (and why your strategy should include outsourcing).
Build your digital customer experience strategy to unify your holistic customer experience, boost customer satisfaction, and streamline your agent workload.
New features in the Broadvoice CCaaS platform give customers and agents better control, more connections, and a streamlined experience.
Receive special promotions and insider information about upcoming products.