Virtual Call Center KPIs Offer Clues to Customer Satisfaction
When customers decide to stop doing business with you, they rarely call your office upset and yelling, “The hell with you. I’m out of here!”
6 Reasons Why SMBs are Launching Cloud Contact Centers
The North American cloud contact center market is expected to grow at a compound annual growth rate of nearly 10 percent through 2021, according to a recent report from market research firm Frost & Sullivan.
Presence Technology & Contact Center Management
Presence features are deceivingly simple to use but extend far beyond seeing a colored dot on a desk phone, messaging app, or unified communication (UC) dashboard.
