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Contact Center

Contact Center

6 Reasons Why SMBs are Launching Cloud Contact Centers

The North American cloud contact center market is expected to grow at a compound annual growth rate of nearly 10 percent through 2021, according to a recent report from market research firm Frost & Sullivan.

Contact Center

Presence Technology & Contact Center Management

Presence features are deceivingly simple to use but extend far beyond seeing a colored dot on a desk phone, messaging app, or unified communication (UC) dashboard.

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