Broadvoice COO talks new 90-day customer success program
We spoke with our COO about the new customer success orientation team and what that means for our customers.
The importance of a strong IVR script to maximize a customer’s experience
Learn more about IVR scripts and how they can impact your customers. We’ve also provided IVR script examples that you can incorporate into your business.
How to use Communicator to create a better customer experience
Learn what customers expect from businesses today and how the new b-hive Communicator app can help you not just meet, but exceed, those customer expectations.
Top 14 customer contact channels
Choosing the right customer contact channel can have a big impact on ROI + ARR. Read our comprehensive guide on the top 14 communication channels for businesses.
Broadvoice customers show love for our customer service
Learn what makes us different, how we rise above our competitors, and why you should choose our services—directly from our customers.
How the customer experience shapes everything we do
This is not a brag, but simply some context: as an operational leader within these companies, I saw from a strategic level how people, processes, and technology are leveraged.
