One cloud communication system to rule them all.
Having an integrated virtual business phone system that creates a collaborative environment for all employees creates business. An office of two or an office of two thousand needs to have reliable communication internally and externally.
Broadvoice b-hive is the only cloud-based communications platform that combines unified communications, collaboration, call center and network continuity for small and medium businesses nationwide that need affordable enterprise-class communications accessible anytime, anyplace and from any device. It offers a set of tools that keeps pace with today’s technology with a feature set that updates seamlessly, built with the security of your business in mind.
Cloud PBX has revolutionized the way business is done. It has removed the cost of a business phone as a barrier for entry into the corporate world. Small to medium businesses can now get the benefits once only open to enterprise level companies. You now have access to secure, business enhancing features of a traditional PBX without being weighed down by the burden of the excessive cost or lack of failover capabilities that a traditional PBX brings.
Cloud PBX is a maintenance free communication system that brings with it new technology every day. It allows entry for the mobile workforce enabling the ability to have remote workers added effortlessly into the fabric of your business. Why wouldn’t you make a change to cloud PBX?
Unified Communications as a Service (UCaaS)
Unified communications as a service, commonly referred to as UCaaS, is the collection of features that provide flexibility and scalability for core business tasks. It integrates traditional prem phone system features into a hosted application while improving upon business continuity. Broadvoice’s b-hive UCaaS platform offers internal instant messaging, SMS, presence, call routing, interactive collaboration, and more. Plus, with the unified communications platform upgrades occur seamlessly overnight without taking away from your internal resources.
Unified communications does just that, it unifies the features and user experience across platforms and devices increasing productivity by giving all employees the ability to communicate and collaborate. Our UCaaS suite includes all the cloud PBX features and applications, communicator, a virtual call center and 4G failover.
Virtual Call Center
We have built a virtual call center suited specifically for small to medium businesses. Our Broadvoice b-hive virtual call center will improve your customer’s experience. With the ability to deep dive into call queue analytics – in realtime as well as historically – you will be able to improve your overall understanding of how your customers interact with your business.
Using objective, rather than subjective, key performance indicators (KPIs) will give your representatives and their supervisors actionable business information. In addition, with the ability to listen in, whisper into agents ears and even barge is as necessary to a call, Broadvoice gives your team the ability to handle every customer exchange in a way that elevates your brand.
Modernize your phone system with SIP (Session Initiation Protocol) trunking. The idea is a deceptively simple one – prioritize your voice communication over the internet that you are already paying for. Cost effective and easily scalable, SIP trunking eliminates the need for traditional phone lines. You also continue to capitalize on your current PBX investment by still using the infrastructure you currently have in place.
With Broadvoice’s georedundant network, your company will always be ready to take customer calls. Customers will appreciate your seamless, uninterrupted service at all times. Your internal users will also enjoy the ability to add new technologies as they emerge, rapidly provision new users or locations, implement productivity-boosting UC features and reduce voice communication costs. What more could you ask for?