At Broadvoice, we are on a mission to empower BPOs with an innovative solution that enhances performance, reduces costs, and improves the bottom line. We have a deep understanding of BPO pain points, and our goal is to help BPOs succeed by understanding their unique needs and delivering industry-leading customer service every step of the way.

Our proprietary cloud based contact center as a service (CCaaS) platform, Broadvoice CCaaS, is designed to help BPOs achieve their goals by providing the flexibility, control, and autonomy needed to succeed in today’s fast-paced business environment. We’ve created the “3 Ps” of Broadvoice CCaaS that highlight how our proprietary platform stands out from competitors.

Power of Platform

• Solve BPO pain points with a platform designed by contact center professionals for contact center operations.
• Streamline operations and free IT stakeholders from the burden and stress of day-to-day operations and reporting.
• Empower IT stakeholders to be strategic with IT and development resources and focus on tasks that add the most value.
• Adapt to the needs of BPOs, with the flexibility, speed, and agility needed to handle changing call volumes and peaks.

Performance

• Achieve up to 3X the outbound sales and increase margins with our dialer and Smart Scripting feature.
• Improve operational efficiency with features designed to handle the fast-paced nature of BPO operations.
• Stay ahead of the curve with our commitment to constant smart innovation and improvement, including artificial intelligence (AI).

Profitability

• We have case studies that demonstrate increased revenue and growth opportunities for BPOs.
• Our flexible pricing options allow BPOs to only pay for what they need.
• The platform pays for itself with the value it brings to BPOs, freeing up resources to focus on future business operations.

Broadvoice CCaaS is a cloud contact center platform offering an affordable, easy-to-use, and autonomous solution. By providing BPOs with the tools they need to streamline their customer engagement processes and increase efficiency, our platform is a game-changer for the industry.

Learn more about how Broadvoice CCaaS can help your BPO by scheduling a demo.