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Mature Your Clients’ Communications Strategy in the New Year: A Look Inside the Broadvoice Portfolio

Some 69% of IT decision-makers say digital transformations add efficiencies to their businesses. And, what’s more, it helps improve the customer and agent experience. But knowing where to start in a digital transformation or maturation process is tough. That’s where you, as the partner and technology expert, come in.

To help boost your knowledge and expertise on the Broadvoice product suite, below you’ll find a quick review of our full portfolio. But, as always, if you want more detailed information, feel free to connect with our team.

IP-Enabled On-Premises Phone Systems with SIP Trunking

Clients using on-prem phone systems with traditional PRIs can upgrade with SIP trunks. This cuts costs while taking communications to the next level. Plus, adding IP capabilities makes it easy to add a more advanced cloud system later. Even clients with analog phone systems can get their foot in the door with an analog telephone adaptor (ATA).

Transition to the Cloud with Hybrid Models

Some clients may want to gradually move to the cloud because of budget restraints, system integrations, or process management. With an on-prem system enabled by SIP, satellite offices can move to the cloud over time, tying them together in a hybrid model. Each of these migrations builds clients’ confidence in you and Broadvoice solutions.

Cloud PBX and the b-hive Platform

Switching to cloud PBX gives your clients functionalities they could never have with legacy systems. The intuitive b-hive portal gives them greater control over their phone system. Plus, the ability to add users means they can grow and scale.

As a UC platform, b-hive offers a single platform for texting, chats, video calls, virtual voicemail, and fax. This means your clients can collaborate from anywhere on any device. It’s perfect for work-from-anywhere and work-from-home trends.

Automate Business Processes with b-hive Integrations

b-hive opens the door for business process automation. With integrations for Microsoft Teams, Salesforce, and other apps via Zapier and Webhooks, b-hive has you covered. Plus, clients can optimize workflows and increase productivity with APIs for other CRMs.

Call Center Capabilities with b-hive Virtual Call Center

As businesses expand, they may need a more formal call center for sales or service. The b-hive platform has a built-in call center, making it easy to add. With a call center, clients can manage inbound voice calls with features like call routing, call monitoring, call recording, and real-time analytics. Plus, they can deliver a “big name” customer experience with no upfront investment and low operational costs.

Scale Business SMS with Bubble

Clients looking to boost sales and service capabilities can benefit from the Bubble business texting platform. It integrates seamlessly with b-hive and can be used as a standalone service. The platform supports two-way text conversation queues, routing inbound texts like calls. With Bubble, clients can provide personalized interactions at scale.

Optimize Contact Center Operations with Broadvoice CCaaS

Help your clients optimize their contact center operations using Broadvoice CCaaS. This omnichannel contact center platform lets customers and agents connect on any channel while keeping customer history and data in a single location.

What’s more, advanced features, like Power Preview, let your clients see contacts ahead of interactions while the automated dialer initiates outbound calls. This boosts agent efficiency and performance while upping your client’s bottom line.

And then, to continue empowering your clients, it’s important to note that Broadvoice CCaaS is a low-code platform. That means your clients can make changes and customizations to their platform’s configuration without calling IT.

Solve Staffing Needs with CXHub

When operations go beyond what your client’s current workforce can handle, CXHub facilitates labor outsourcing. The BPO marketplace makes the RFP process easy, matching pre-vetted outsourcers to your client’s unique staffing needs. And then, we help them with relationship management to scale labor.

As a Broadvoice partner, you can add value to your customers while retaining and growing MRR. Plus, you’ll earn your client’s loyalty and trust by providing future-proof products to meet their needs now and in the future.

Contact your Channel Manager to learn more about solutions to meet your client’s evolving communications needs.

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