LOS ANGELES—November 2, 2022— TrustRadius has recognized Broadvoice®, a provider of hosted voice, unified communications (UC), call center services (CCaaS) and SIP trunking services for businesses, on its first annual Overall Best Software List. Broadvoice also earned listings on the 2022 Best Software lists for both Mid-sized and Small Businesses. All three listings are based on verified, independent user reviews.
TrustRadius launched the Best Software List to highlight the best software products based on customer satisfaction, performance via verified reviews and market size fit. Recognized products must have more than 40 verified reviews in the past year, with a TrustRadius Score of 7.5 or higher.
“We’re thrilled to be recognized among the Best Software solutions by the TrustRadius community. We’re gratified that our customers value the Broadvoice b-hive unified communications platform and our managed services as an integral part of their business operations and success,” said Broadvoice Chief Product Officer George Mitsopoulos. “We built the b-hive platform from the ground up to meet the needs of small and medium businesses for affordable, dependable, all-in-one communications. To ensure b-hive performs to their satisfaction, we deliver it as a service along with professional installation, a 90-day complimentary Customer Success program and a 100 percent service level agreement.”
Broadvoice b-hive includes cloud PBX, Unified Communications (UC) and collaboration features with a virtual call center. In response to hybrid workers’ growing demand for streamlined communications and collaboration tools, Broadvoice recently introduced its next-generation b-hive Communicator to give workers a single app for calling, video, text, collaboration, voicemail and fax.
“Broadvoice b-hive delivers communications capabilities rarely deployed together for enterprise cloud solutions, let alone for small and medium busineses,” said Mitsopoulos. “As one of the few UCaaS providers with a proprietary platform, we have complete control over all aspects of its development and quality, allowing us to build a communications solution that evolves in lockstep with customers’ needs.”
Examples of TrustRadius reviews praising the Broadvoice b-hive platform’s capabilities include the following authenticated customer comments:
“Broadvoice was our choice after looking at a couple of different phone solutions. Their great customer service, affordability and reliability have been just as advertised.”
Jay W., Director
“[U]sing the b-hive app, we can answer and make phone calls from our phone as if we are still in the office anywhere we are. So working from home when needed is easier for us than it ever has been.”
Kari J., Office Manager
“I am very pleased with the service [Broadvoice] provides as well as the customer support. I haven’t called once and not [had] my issue addressed.”
Brian F., Real Estate Services Administrator
TrustRadius is the most trusted research and review platform for business leaders to find and select the right software for their needs. Decision-makers across industries rely on verified, peer-based guidance and research from TrustRadius. Vendors engage and convert high-intent buyers by telling their unique stories through rich reviews. Over 12 million visitors a year create and engage with high-quality review content and data on Trustradius.com. Headquartered in Austin, Texas, TrustRadius was founded by successful entrepreneurs and is backed by Mayfield Fund, LiveOak Venture Partners, and Next Coast Ventures.
Broadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with a virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. With network assets and customers spanning four continents, Broadvoice serves the world’s SMBs, enhancing collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
Senior Manager, Marketing Operations