LOS ANGELES—April 9, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it won the 2024 Product of the Year Award from CUSTOMER magazine for its cloud-native contact center platform, Broadvoice CCaaS.
Presented by TMC, the prestigious award recognizes vendors who are advancing the call center, CRM and teleservices industries one solution at a time. The Product of the Year Award highlights products that enable clients to meet and exceed customer expectations.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Broadvoice with a 2024 Product of the Year Award,” said Rich Tehrani, CEO of TMC. “Its cloud-native contact center platform has proven deserving of this elite status, and I look forward to continued innovation from Broadvoice in 2024 and beyond.”
Broadvoice CCaaS is a breakthrough cloud-native contact center that takes advances in computing—the cloud, containers, microservices, AI and more—and combines them into an omnichannel platform that is easy to use, manage and afford. The platform delivers the personalized and optimized experiences customers expect by unifying customer interactions into a single solution and providing access to omnichannel data and analytics to help schedule and train agents. Clients using Broadvoice CCaaS regularly experience a 20% increase in operational efficiency while reducing employee effort, training time and downtime, resulting in higher customer satisfaction, savings and ROI.
“Our goal has always been to provide small and mid-market businesses, which are often overlooked, with enterprise-level features and solutions,” said Broadvoice Chief Product Officer George Mitsopoulos. “Being honored with this award confirms that our fierce commitment to innovation and our determination to meet the ever-changing needs of this market is working.”
Since launching in the U.S. in 2023, Broadvoice CCaaS has been recognized as a leader in the industry. It has won the Innovation Award from Business Intelligence Group; the CCaaS Product of the Year Award and Customer Experience Innovation Award from CUSTOMER magazine; two Visionary Spotlight Awards from ChannelVision for Best Emerging Technology Breakthrough and Contact Center/CCaaS Technology Innovation; and the Communications Solutions Product of the Year Award from TMC.
About Broadvoice
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit www.broadvoice.com.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customerzone360.com/.
Media Contacts:
Kimberly Way
Director, Marketing Strategy and Operations
Broadvoice
970.289.0854
[email protected]
Michelle Connolly
Senior Marketing Manager TMC
203.852.6800
[email protected]
