In our last blog we explained how packet loss, latency and jitter can negatively affect VoIP call quality and recommended steps you can take to minimize their impact by making your network connections VoIP Ready.

Modern communications systems including Cloud PBX and Unified Communications as a Service (UCaaS) offer incredible value in terms of productivity improvements, feature enhancements and cost reductions.

The vacation season is the busiest time of year for some businesses – think Disneyland — and the slowest for others — like many B2B businesses.

Americans are increasingly coming home to work, according to 2017 data from Gallup.

I recently read that Apple, one of the most innovative and iconic companies of our time, gives a message to all new hires on their first day.

When customers decide to stop doing business with you, they rarely call your office upset and yelling, “The hell with you. I’m out of here!”

A virtual PBX solution for an SMB provides an enterprise-level experience for outbound calls and inbound routing.

Unified Communications as a Service (UCaaS) gives workers instant access to dynamic voice and collaboration tools from any device, any time.

The North American cloud contact center market is expected to grow at a compound annual growth rate of nearly 10 percent through 2021, according to a recent report from market research firm Frost & Sullivan.