To qualify for SPIFFS, all sales must be customer signed, submitted, and recorded in Broadvoice systems on or before June 30, 2024. To qualify for the 10X CCaaS Spiff, however, a CCaaS deal must be quoted by April 30, 2024, and all sales must be customer-signed, submitted, and recorded in the Broadvoice systems by June 30, 2024.  SPIFF promotion and payout are subject to change. To learn more, visit www.broadvoice.com or contact your Channel Manager. Broadvoice reserves the right in its sole discretion to modify or end SPIFF promotions at any time. All deals must be approved by Broadvoice Management. 

10X CCaaS SPIFF

10X CCaaS SPIFF is only for the Partner’s first closed deal on Broadvoice CCaaS with no previous sale on Broadvoice CCaaS. Only Broadvoice GoContact & Broadvoice Virtual Call Center Seat Licensing are eligible for the SPIFF. Deal must be $1000 MRR or above. Services must be contracted for a 3-year term. SPIFF is for list price and discounts will reduce the SPIFF. Hardware, usage, toll-free packages, toll-free numbers, DIDs, and third-party integrations do not qualify for SPIFF. To qualify, CCaaS deal must be quoted by April 30, 2024, and all sales must be customer-signed, submitted, and recorded in the Broadvoice systems by June 30, 2024. The 10X SPIFF is not in conjunction with any other SPIFF or offer.  

6X SPIFF

6X SPIFF applies to deals above $1000 MRR on Pro and Standard Seats at list price with no discounts. 5X SPIFF applies to deals $10 – $999 on Pro and Standard Seats at list price with no discounts. Discounts on a la carte features may impact SPIFF amount. Services must be contracted for a minimum term of 3 years. For new customer orders or new location orders for existing customers. SPIFF applies to add orders within 30 calendar days of the initial billing on the new order or new location and will be paid at the SPIFF multiplier earned at the time of the original order. Under the call path pricing model, the ratio must be no more than 3 seats per 1 call path. Metered Seats, Hardware, Usage, Toll-Free packages, toll free numbers, and DIDS do not qualify for SPIFF. 1X free phone spiff is available upon request and must be approved by Broadvoice Sales Leadership. Includes one free phone rental per seat. Phone models are subject to change based on inventory available. Applies to all standard and pro seats. The free phone rental is for the duration of the customer relationship. Hardware not available with virtual seats. Services must be contracted for a minimum term of 3 years.  

SIP SPIFF

SIP SPIFF applies to SIP packages only (i.e., DIDs, Teams Connector, usage do not qualify). Five trunk minimum. “SIP SPIFF is applicable exclusively to SIP packages. Other usage such as DIDs, Teams Connector, usage do not meet the qualification. A minimum of five trunks is required.”  

2X and 3X SPIFFs

3X SPIFF on deals where CCaaS + CXHub are sold together. 2X on Broadvoice CCaaS sold separately. SPIFF is for Seat Licensing list price and discounts will reduce SPIFF. A minimum of 10 seats required. Services must be contracted for a 3-year term. Hardware, usage, toll-free packages toll free numbers, and DIDs do not qualify for SPIFF. 3X Spiff on deals where CCaaS + CXHub are sold together. 3X is on CCaaS portion only. 2X on Broadvoice CCaaS sold separately. Spiff is for list price and discounts will reduce spiff. A minimum of 10 seats required. CCaaS Services must be contracted for a 3-year term. Spiff is on seat licenses only and excludes hardware, professional services, usage, toll-free packages, minute bundles, toll free numbers, and DIDs do not qualify for SPIFF. CXHub can be sold separately and not conjunction with Broadvoice CCaaS. General terms for all Broadvoice offered spiffs include – Services must be contracted for a minimum term of 3 years.  

SPIFF decreases if discounts are applied, or 24-month or shorter contracted. Canceled or disconnected orders during the life of the original term will result in a SPIFF chargeback. SPIFF will be paid in the commission cycle following payment of the first full-month customer invoicing.