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Essential cloud communications features for the hybrid workplace

A worker sits surrounded by different cloud-based collaboration tools.

In the previous blog post in this series, we looked at some of the advantages of hybrid work environments. But, of course, none of those benefits are possible without enabling technologies like cloud-based PBX, UC, collaboration, endpoint security, VPNs, and software as a service.  

As discussed in the first blog in this series, the early days of the pandemic saw many businesses implement short-term fixes for their immediate needs rather than a holistic communications approach to enable long-term success.  

As your clients enter the new phase of “work-from-anywhere,” there is a huge opportunity for you as a reseller. It’s a great time to introduce best-in-class solutions or those that work well with existing tools to create seamless workflows across the organization. What are some of the critical features businesses need in a hybrid cloud communications solution? 


It should offer location and device flexibility 

One of the challenges of a hybrid work environment is its very nature because employees need access to the system from anywhere. They also need the flexibility to connect to the system regardless of what device they have: 

  • A work computer or laptop 
  • A tablet  
  • A cell phone 

You need to offer them a solution that can provide easy access with a browser experience, desktop applications, and mobile apps for “always available” connectivity. 


It should be cost-effective 

Price is likely the primary consideration for every business, but the total value of the system goes beyond the monthly subscription fees. 

  • Can you customize the seat types for each user, or are businesses locked into paying for the highest package offered for all users? 
  • Does it require a significant upfront capital investment for new hardware? 
  • Does the vendor charge for installation and training? 

Your customers need solutions that keep monthly costs down and don’t have hidden fees and additional charges. 


It should be reliable 

Any amount of downtime can be disastrous for a business, so most cloud communications providers offer various levels of a guaranteed uptime service-level agreement (SLA) for their services: 

  • A 99.9% SLA equates to an average downtime of 8 hours, 45 minutes, and 36 seconds per year 
  • A 99.99% SLA equates to 52 minutes, 34 seconds of downtime per year 
  • A 99.999% SLA equates to 5 minutes, 15 seconds per year 



Why Broadvoice’s b-hive cloud communications solution is an ideal fit for your customers 

Broadvoice’s b-hive cloud communications solution provides an all-in-one interface for voice, video, and chat—ideal to meet the needs of the hybrid workforce. Accessible from a web browser, a desktop app, and the Communicator mobile app, users can always connect regardless of their location. 

Its packaging model allows businesses to mix and match seat types, so they only pay for what they need. In addition, it is compatible with multiple digital phones and offers analog terminal adapters (ATAs), allowing businesses to reuse their existing hardware and keep costs down. Broadvoice also provides free remote solution installation and unlimited free training. 

All of Broadvoice’s cloud communications solutions are backed by an industry-leading 100% uptime SLA. With a geo-redundant architecture and hybrid infrastructure, the b-hive solution is one your customers can depend on to be available when they need it. 

If you are not already a Broadvoice Partner, take a look at what we can offer you by visiting https://www.broadvoice.com/become-a-partner/  

Ready to schedule a demo? Contact your channel manager or email [email protected] 


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Our team loves to talk. Let’s chat about the VoIP solution that’s right for your business.

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