In our last blog we explained how packet loss, latency and jitter can negatively affect VoIP call quality and recommended steps you can take to minimize their impact by making your network connections VoIP Ready.
Modern communications systems including Cloud PBX and Unified Communications as a Service (UCaaS) offer incredible value in terms of productivity improvements, feature enhancements and cost reductions.
The North American cloud contact center market is expected to grow at a compound annual growth rate of nearly 10 percent through 2021, according to a recent report from market research firm Frost & Sullivan.
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