Resources.
Recent Blogs
Adding AI into Your Retail Workflow: How to Use AI Powered Customer Service Tools to Boost Your CX in Retail
Adding AI-powered customer service tools to your retail workflow can boost your CX and CSAT.
The Contact Center Manager’s Guide to Seamlessly Adding AI and Automation
Learn how to seamlessly add AI and automation in your contact center for optimized operations.
How AI is Transforming Contact Centers: 37 Stats to Build Your Business Case for AI in 2024
Check out these 37 stats that highlight how AI is transforming contact centers.
Recent Customer Stories
Broadvoice Delivers Reliable Communications to Illinois School District
Broadvoice offers Illinois school district top-rated customer service and streamlined communications.
Palm Springs Nonprofit Social Services Agency Turns to Broadvoice for Reliable Mobility
Broadvoice b-hive provides the JFS Desert staff with increased mobility to meet their remote work needs.
Broadvoice Takes Private School’s Business Phone System to the Head of the Class
Learn how Broadvoice helped this private school to streamline, scale, and future-proof communication needs to ensure the success of the students.
Recent Press Releases
Broadvoice Achieves SOC 2 Certification for CCaaS and UCaaS Platforms
LOS ANGELES—July 24, 2024— Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it has achieved Service Organization Control 2 Type…
Broadvoice Wins the 2024 Contact Center Technology Award from CUSTOMER Magazine
LOS ANGELES—June 27, 2024—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs, announced it won the 2024 Contact Center Technology Award for…
Broadvoice Wins ChannelVision’s 2024 Visionary Spotlight Award
Broadvoice won the 2024 Visionary Spotlight Award for its cloud-native contact center platform, GoContact, for the third time.
Recent Webinars
Harnessing Labor to Power Your Business
Watch this webinar to learn how CXHub makes sourcing labor easy and efficient by providing qualified, reliable BPOs that meet your labor requirements. CXHub is a one-stop shop to support all contact center and labor needs.
Adding AI to Your Customer Experience
Watch this webinar featuring our new product leader, Joao Camarate, together with our VP of Product Marketing, as they walk through the impact AI is making on the customer experience — and our product roadmap.
Introducing GoContact
Watch this webinar to learn about our new omnichannel cloud contact center solution that streamlines your business communication channels and enhances your customer and employee experience, all while reducing costs.