mother and baby work from home

How-To Guide: 4 Simple Ways to Enable Working from Home

At Broadvoice, our goal is to enable businesses to work from anywhere. With the recent outbreak of COVID-19, we know working remotely means keeping your employees safe and teams connected. If your organization is tackling teleworking for the first time, we want to make that transition seamless, so your teams can conduct business as usual, even during these extraordinary circumstances.

We’ve designed our Broadvoice b-hive solutions to be simple to deploy and easy to use. We’ve put all four options here with links to instructional videos and downloadable user guides. If you have any questions along the way, please contact us at 866-573-3267

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number 1 in blue circle

Forward b-hive Calls.

Whether you’re self-isolating or your entire office needs to work remotely as is the case for many businesses confronted with COVID-19, the quickest way to start working from home is to simply forward your calls to another number. By doing this you can still receive calls to your b-hive number. (Note: If you need to make outbound calls, they’ll be from your mobile or home phone numbers.)

 

Forward Personal b-hive Calls to Your Mobile or Home Phone

 

How To:

  • Login to my.broadvoice.com
  • Select Presence settings, by clicking your avatar in the upper right hand corner.
  • Select the Away presence option at the top
  • Enable Forward Calls and enter the number you would like to forward to
  • Select Done

 

More Resources:

 

Forward b-hive Main Business Number to a Mobile or Home Phone

 

How To:

  • Login to my.broadvoice.com and select the Settings tab.
  • Under Destinations, select Forwarding, then New Number Forwarding
  • Enter the name and number you want to forward to.
  • Save

 

More Resources:

number 2 in blue circle

Access b-hive features on your mobile phone.

If you’re working from home for an extended period, you’ll want your business calling and collaboration features. With b-hive, you can make and take calls using your b-hive number over your mobile phone’s cellular or Wi-Fi connection. That’s not all, you also can text, transfer, record, conference and more – all from your mobile device as if you were using your desk phone.

 

How To:

  • Download the b-hive Mobile app from the app store to your smartphone or tablet
  • Launch by clicking on the b-hive Mobile icon from your phone.
  • Login with your b-hive username and password

 

More Resources:

number 3 in blue circle

Access b-hive features your desktop on laptop computer.

While the b-hive mobile app is a great tool for making and receiving business calls, if your employees are part of a call queue, Communicator for desktop is the best option. It’s also great for those who are primarily working from your home office or kitchen table. With Communicator, you can make and take b-hive calls and access team collaboration features on your internet-enabled computer.

 

How To:

  • Download and install b-hive Communicator on your desktop or laptop computer
  • Launch by clicking on the b-hive Communicator icon from your desktop computer.
  • Login with your b-hive username and password
  • Check the setting tab, to launch Communicator when you start your computer.
  • Pro tip: Plug a headset into your PC to keep your calls private.

 

More Resources:

 

number 4 in blue circle

Take home your desktop phone.

b-hive Communicator is a fully functional softphone, so your desktop phone is optional. However, if you prefer to use it, you can easily power and connect it at your home to access all b-hive features.

 

How To:

 

  • Assemble the phone by connecting the coiled handset cable, handset, phone base and stand.
  • Connect the phone to the power supply and ethernet connection.
  • After the phone boots up, it’s ready to use.

Alert: 911 Calling

If you’re using b-hive Mobile, b-hive Communicator or b-hive desktop phone to work from home, your location will ONLY be available to emergency dispatch if you have a direct inward dial (DID) number AND your admin has updated your location in the b-hive administration portal. Unless your administrator has given you assurances in writing, be sure to call 911 from your mobile phone number or your landline home phone number.

"Broadvoice has grown. And as it does, I have been given the ability to grow in my career and knowledge. Giving my voice weight across the company as a whole. It makes this an exciting and gratifying place to be."
Rachel Turkus, Director of Marketing
"Broadvoice is a quickly growing company where there is never a dull moment. The team has some of the best people I've ever worked with. Every employee I've interacted with has been someone that's personally cared about their role and how the company is growing."
Chandler Kim, Salesforce Adminstrator

Be Brilliant About the Way You Connect

Our team loves to talk. Let’s chat about the solution
that’s right for your business.

Request a Quote

 

Schedule a Demo

 

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Yealink EXP20

The Yealink EXP20 is the next iteration of the company’s flexible and powerful SIP-T27P and SIP-T29G advanced IP phone models.

The EXP20 contains a large and user-friendly liquid crystal display (LCD) interface that measures 160×320 pixels, as well as contains 20 physical, dual-color LED keys. The additional screen space and added number of buttons simplifies user navigation and streamlines essential operational functions such as speed dial, BLF, BLA, call forwarding, transfer and hold. Up to six EXP20 phone systems can be strung together on a single daisy chain.

The advanced new Yealink EXP20 is an ideal IP phone system for receptionists, administrative assistants or contact center workers who need to monitor and manage a large volume of calls on a regular basis.

Features

• 160×320 graphic LCD
• LCD Backlight
• Two accessible pages
• 20 physical, dual-color LED programmable keys
• 18 additional keys available

Yealink EXP40

New design pursuing tiniest details for matching elegantly with the look and feel of T46G, rubber covers on the feet that contact the desk surface help prevent the phone from sliding, The new foot stand allows two posi-tions for the device, support application of wall mountable, the backlit display eliminates the need for external light.

Equipped with a 160×320 graphic LCD with Backlight. 20 physical keys each with a dual-color LED and two page views are possible, this allows 40 additional programmable keys that can be used for speed dialing, BLF/BLA, call forward, transfer, park, pickup, etc. 2 independent control keys are used for fast switch pages.

Supports up to 6 Expansion Modules for an attendant console application, adding up to 240 additional buttons. it has to be powered by a conventional power supply (5V/1.2A) if exceed 2 connections.

Features

• An exclusive collection which quality and detailed designs
• Rich visual experience with 160×320 graphic LCD
• 20 physical keys each with a dual-color LED
• 2 independent control keys are used for fast switch pages
• Stand with 2 adjustable angles
• Wall mountable

Yealink SIP-T23G

SIP-T29G IP Phone is the most advanced model in the Yealink T2x IP terminal series. It has a high-resolution TFT color display, delivers a rich visual experience. Yealink Optima HD technology enables rich, clear, life-like voice communications.Supports Gigabit Ethernet, a variety of device connections, including EHS headset and USB. With programmable keys, the IP Phone supports vast productivity enhancing features.

Features

• Yealink Optima HD voice
• Dual-port Gigabit Ethernet
• 4.3″ 480 x 272-pixel color display with backlight
• Wi-Fi via WF40
• Bluetooth via BT40
• USB recording
• Up to 16 SIP accounts
• Paper label free design
• PoE support
• Headset, EHS support
• Supports expansion modules
• Stand with 2 adjustable angles
• Wall mountable (optional)
• Simple, flexible and secure provisioning options

Yealink SIP-T41S

Yealink SIP-T41S is an upgrade from T41P model with faster, more responsive interface and several performance-enhancing functions. SIP-T41S come with Optima HD Voice technology and supports up to 6 SIP accounts, Opus Codec, USB 2.0, HAC, Unified Firmware and more. The wideband codec of Opus delivers superb audio quality and crystal clear voice communications. With an all-new USB port, the SIP-T41S boasts unparalleled functionality and expansibility, which comes ready for future Bluetooth, Wi-Fi and USB recording features.

The Yealink T4S series supports efficient provisioning and effortless mass deployment with Yealink’s Redirection and Provisioning Service (RPS) and Boot mechanism to help you realize the Zero Touch Provisioning without any complex manual settings, which makes the T4S series simple to deploy, easy to maintain and upgrade. Furthermore, a unified firmware and auto-p template that applies to all T4S phone models (T41S, T42S, T46S and T48S), saves even more time and costs for businesses, as well as simplifies the management and maintenance.

Features

• Yealink Optima HD Voice
• 2.7″ 192×64 pixel graphical LCD with backlight
• Support up to 6 SIP accounts
• 6 Line keys with dual color LEDs can be programmed with up to 15 features (3 page view)
• 4 Soft Keys
• Paper label-free design
• One RJ9 headset port with EHS support (with EHS36 wireless headset adapter)
• Wall mountable
• Two 10/100M Ethernet ports
• PoE 802.3af, class 2 (power supply not included. purchase separately)
• Device performance enhancement with faster response on the phone’s user interface
• Opus codec support
• Enhanced speaker performance
• USB port for Bluetooth headset with BT40 dongle or WiFi support with WF40 dongle
• United firmware
• Hearing aid compatible handset

Yealink SIP-T42S

Yealink T42S IP phone supports up to 12 SIP accounts, Opus Codec, Unified Firmware, USB 2.0, HAC, Gigabit and is paperless. Yealink T42S has a faster, more responsive interface than the T42G and offers better overall performance. The SIP-T42S comes with multiple programmable keys for enhancing productivity. It is with Yealink Optima HD Voice Technology and wideband codec of Opus for superb sound quality and crystal clear communications. What’s more, the SIP-T42S is built with Gigabit Ethernet technology for rapid call handling. Plus, with an all-new USB port, the SIP-T42S boasts unparalleled functionality and expansibility, which comes ready for future Bluetooth, Wi-Fi and USB recording features. The new T4S series offers the same elegant appearance of the T4 line, but with improvements for greater interoperability and collaboration.

Features

• Yealink Optima HD Voice
• Dual port Gigabit Ethernet
• Codecs: Opus, G.722, G.711 (A/ų), G.723.1, G.729AB, G.726, iLBC
• 2.7″ 192×64 pixel graphical LCD with backlight
• Up to 12 SIP accounts
• 6 Line keys with dual color LEDs can be programmed with up to 15 features (3 page view)
• 4 Soft Keys
• Paper label-free design
• One RJ9 headset port with EHS support (with EHS36 wireless headset adapter)
• Integrated stand with 2 adjustable angles
• Wall mountable with optional wall mount kit
• PoE 802.3af, class 2
• No power supply included (PS5V1200US)
• Upgrades from T42G
• Device performance enhancement with fastr response on the phone’s user interface
• Opus support
• Enhanced speaker performance
• USB port for Bluetooth headset with BT40 dongle or WiFi support with WF40 dongle
• United firmware
• Hearing aid compatible handset

Yealink SIP-T46S

Yealink SIP-T46S IP phone features a large 4.3″ color backlit display and support Opus codec, optima HD voice, Unified Firmware, USB 2.0, HAC, Gigabit and is paperless. In addition to offering better overall performance than the T46G, this device has a faster interface with a rich, high-resolution TFT color display. Built with Yealink Optima HD technology and wideband codec of Opus, this device enables crystal clear communications. The SIP-T46S is also built with Gigabit Ethernet technology, for rapid call handling and use with accessories like a Bluetooth USB Dongle and a Wi-Fi USB Dongle. The new T4S series offers the same elegant appearance of the T4 line, but with improvements for greater interoperability and collaboration.

Features

• Yealink Optima HD voice
• Codecs: Opus, G.722, G.711(A/ų), G.723, G.729AB, G.726, iLBC
• Dual-port Gigabit Ethernet
• 4.3″ 480 x 272 pixel color with backlight
• Dual-color LEDs
• 4 Soft Keys
• 10 Line keys can be programmed with up to 27 features on 3 page view
• Built-in USB port allows support for Bluetooth headset with BT40 dongle
• Up to 16 SIP accounts
• Paper label-free design
• Local phonebook with up to 1,000 entries
• RJ9 headset port with EHS support (see EHS36 wireless headset adapter)
• Supports up to 6 EXP40 expansion modules
• Stand with 2 adjustable angles
• Wall mountable with optional wall mount kit (not included)
• PoE 802.3af
• Power supply not included (PS5V2000US)
• Upgrades from T46G
• Device performance enhancement with faster response on the phone’s user interface
• Opus support
• Enhanced speaker performance
• United firmware
• Hearing aid compatible handset

Yealink SIP-T48S

Yealink SIP-T48S IP phone features a 7-inch touchscreen display as well as support optima HD Voice, Opus Codec, USB 2.0, HAC and more. The large touch screen makes switching between pages and applications swift, easy and convenient. The SIP-T48S is also with Yealink’s Optima HD Voice technology and wideband codec of Opus for unparalleled audio clarity. Phone users will think they are sitting in the same room with one another. The phone uses Gigabit Ethernet technology for rapid call handling. Plus, it works in conjunction with Bluetooth USB Dongle and Wi-Fi USB Dongle. The new T4S series offers the same elegant appearance of the T4 line, but with improvements for greater interoperability and collaboration.

Features

• Yealink Optima HD voice
• Codecs: Opus, G.722, G.711(A/ų), G.723, G.729AB, G.726, iLBC
• Dual-port Gigabit Ethernet
• 7″ 800×480 pixel color touch screen with backlight
• 29 one-touch DSS keys
• Built-in USB port allows support for Bluetooth headset with BT40 dongle or WiFi access with WF40 dongle
• Up to 16 SIP accounts
• Paper label-free design
• Local phonebook with up to 1,000 entries
• RJ9 headset port with EHS support (see EHS36 wireless headset adapter)
• Supports up to 6 EXP40 expansion modules
• Wall mountable with optional wall mount kit
• PoE 802.3af
• Power supply not included (PS5V2000US)
• USB recording
• Upgrades from T48G:
• Device performance enhancement with faster response on the phone’s user interface
• Opus support
• Enhanced speaker performance
• United firmware
• Hearing aid compatible handset
• Please see T48G datasheet for more detail

Yealink W60P

The Yealink W60P Wireless DECT IP Phone is a premium phone designed with robust hardware, ideal for businesses that require greater capability to handle a heavy call load.

Features

• Installed with a Li-ion battery, ready for your heavy call load with 18 hours talk time, 240 hours standby time and quick charging capability.
• The Yealink W60B is a powerful scalable DECT Base that supports up to 8 handsets, 8 SIP accounts and 8 concurrent calls. Equipped with robust hardware and rich features, it perfectly caters to your busy small-to-medium-sized office.
• Enables quick user adoption and natural integration into the working environment with a thoughtful industry design, 2.4” 240x320 color display and rich telephony features.
• Compact as it is, the Yealink W60B DECT Base works seamlessly with the entire Yealink DECT handset range and repeater.
• It also supports efficient provisioning and mass deployment with the Yealink Redirection and Provisioning Service and Booth Mechanism as to realize zero touch provisioning.

Polycom RealPresence Trio

The world’s first smart hub for group collaboration – simple content sharing and tight integration of familiar business tools.

Features

• Exceptional audio capabilities including: Enhanced HD Voice and automatic elimination of background noise with Polycom’s exclusive NoiseBlock
• Advanced call handing, security, and provisioning features (H.264 AVC, High Profile, Lync Basic SVC)
• Effortless pairing for audio over USB (wired), Bluetooth, NFC (wireless) and IP using PC-based soft clients, personal contacts or joining calendared events
• The industry’s only bass reflex port in a group audio conferencing solution , preserving the ability to hear lower frequency sound and rich multi-media audio
• 360° microphone coverage and up to 20-foot (6-meters) microphone pickup. Easily extend the reach with optional expansion microphones
• 5″ LCD, color touch screen display, smooth, responsive and intuitive
• Secure Wi-Fi network connectivity or Gigabit Ethernet network connectivity
• Built-in Power over Ethernet (PoE)

Polycom SoundStation IP 6000

Delivering superior performance for midsize conference rooms, the Polycom SoundStation IP 6000 conference phone offers a price-to-performance breakthrough for SIP environments.

Features

• Polycom HD Voice technology, for high-fidelity calls at up to 14 kHz, makes your conference calls sound amazingly clear and lifelike
• Patented Polycom Acoustic Clarity technology delivers the best conference phone experience with no compromises
• Microphone designed for small to midsize conference rooms with up to 12 participants picks up voices from up to 12 feet (3.5-meters) away
• Advanced call handing, security, and provisioning features
• High-resolution display, which enables robust call status, on-board configurability and multi-language support
• Integrated Power over Ethernet (PoE), for easy installation (AC power model is also available)
• Resistance to interference from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions

Polycom VVX 602

A premium Business Media phone delivering best-in-class desktop productivity for corporate executives and managers.

Features

• Large (4.3”) TFT (480 x 272) capacitive touch-screen
• Up to 16 line appearances/speed dials
• Hard Keys: 12-key keypad, home, speaker, mute, volume, headset
• Integrated Bluetooth
• Legendary Polycom HD Voice technology up to 14KHz on all audio paths
• 2 x Ethernet 10/100/1000
• 2 x USB 2.0 host
• Green – low power
• Plug and play provisioning with zero touch provisioning
• Robust SIP feature stack
• Full Browser (Webkit)
• Broad accessory support (Expansion Modules, Video camera accessory)

Polycom VVX 501

Designed for enhanced interoperability, Polycom VVX 500 leverages your existing IT investments by integrating with more IP PBX systems than any other business media phone in the industry.

Features

• 3.5” (9-cm) TFT (320 x 240)
• Up to 12 line appearances
• Immersive capacitive touch UI
• Streaming media video playback
• Full Browser (Webkit)
• HD Voice up to 14KHz on all audio paths (Speaker, Handset, Headset)
• 2 x Ethernet 10/100/1000
• 2 x USB 2.0 host
• “Green” – low power
• Hard Keys: 12-key keypad, home, speaker, mute, volume, headset
• Headset and Accessories: RJ9 wired headsets, Wireless connectivity via electronic hook-switch, read headset, Tech bulletin
• USB-wired headsets
• Wireless USB headsets

Polycom VVX 450 (Gigabit Ethernet)

The Polycom VVX 450 business IP desk phone is a high-quality, twelve-line, color IP phone for businesses of all sizes.

Features

• 4.3” color LCD (480×272 pixel resolution)
• 12 line keys
• 4 soft keys
• In-call keys: call transfer, hold and voicemail
• Illuminated audio keys
• HD audio
• 2 USB ports (rear and side)
• 2x Gig-E ports

Polycom VVX 401 and 411 (Gigabit Ethernet)

These color 12-line mid-range Business Media Phones are for today’s office workers and call attendants who depend on crystal clear communications.

Features

• 3.5″ TFT (320 x 240)
• 12 lines or speed dial keys
• HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
• 2 x Ethernet 10/100 or GigE (VVX411)
• Asian character support
• Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
• 4-way navigation cluster with center “select” key

Polycom VVX 350 (Gigabit Ethernet)

The Polycom VVX 350 business IP desk phone is a high-quality, six-line, color, mid-range IP phone designed for small- to medium-sized businesses. It’s ideal for knowledge workers and call center operators who need to handle a moderate or high volume of calls, and whose work demands reliable connectivity.

Features

• 3.5” color LCD (320x 240 pixel resolution)
• 6 line keys
• 4 soft keys
• In-call keys: call transfer, hold and voicemail
• Illuminated audio keys
• HD audio
• 2 USB port (rear and side)
• 2x Gig-E ports

Polycom VVX 301 and 311 (Gigabit Ethernet)

These powerful 6-line entry-level Business Media Phones are for today’s cubicle workers that handle a low to moderate volume of calls and need crystal clear communications.

Features

• Backlit grayscale graphical LCD (208 x 104)
• 6 line or speed dial keys
• HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
• 2 x Ethernet 10/100 or GigE (VVX 311)
• Asian character support
• Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
• 4-way navigation cluster with center “select” key

Polycom VVX 250 (Gigabit Ethernet)

The Polycom VVX 250 business IP phone is a modern, four-line, basic IP desk phone with color display, ideal for home officeSoHo and cubicle workers.

Features

• 2.8” color LCD screen (320x 240 pixel resolution)
• 4 line keys
• 4 soft keys
• In-call keys: call transfer and hold
• Illuminated audio keys
• HD audio
• 1 USB port
• 2x Gig-E ports

Polycom VVX D60

The Polycom VVX D60 Wireless Handset complements the portfolio of Polycom VVX Business Media Phones by offering the convenience of cordless with a simple add-on device without losing the SIP features of the VVX Business Media Phones. The VVX D60 Wireless Handset is an ideal solution for small businesses, retail environments or administrative personnel who need to collaborate on the move throughout their day.

Features

• The DECT Handset paired to the VVX portfolio of products
• Provisioning and Management through host phone via Ethernet
• 2″ TFT (178×220) color display with LCD backlit
• Support for 4 simultaneous calls
• Support pairing up to 5 DECT handsets (for VVX 300, 400, 500 and 600)
• Support for HDVoice (G.722)
• Range: 50m(165ft) indoor/300m(980ft) outdoor
• 10/100 POE Base Station with pass-through
• DECT 1.92GHz – 1.93GHz(US), 1.88GHz-1.90GHz(EU)
• 10 hours talk time, 100 hours standby
• Wall mountable
• Belt clip available
• Dedicated 2.5 mm headset port (external 2.5mm to 3.5mm adapter)

Polycom VVX Camera

The Polycom VVX Camera is a USB-connected, compression video camera that is sold as an add-on to Polycom desktop phones (VVX 500 and VVX 600). It empowers Knowledge Workers, Managers, Executives and Exec Admins to collaborate interactively with the best in class personal video communications experience. The VVX Camera creates a new category of cost-effective desktop voice/video devices.

Features

• Physical privacy shutter
• Adjustable tilt control
• Plug and Play setup1
• Uncompressed local loopback video
• Normal, Full, Crop video screen modes
• Local side-by-side, PIP window modes
• Autostart video option
• Adjustable levels and frame rate
• Anti-Flicker compensation
• 2 color / 4 state status LED

Polycom VVX Color Expansion Module

The Polycom VVX Color Expansion Module is an optimal solution for telephone attendants and other “power users” who manage multiple simultaneous telephone calls.

Features

• 4.3″ TFT (480 x 272) LCD screen
• 28 illuminated bi-color programmable line keys
• 3 Page View soft keys to access additional contacts

Polycom VVX Expansion Module

The Polycom VVX Expansion Module is an optimal solution for telephone attendants, and other “power users” who manage multiple simultaneous telephone calls on a daily basis.

Features

• 40 illuminated bi-color LED keys programmable line keys
• Daisy-chainable for a total of 120 contacts (3 x 40)
• 2 x AUX ports (SPI) for connectivity and power propagation from the host
• Expandability up to 3 modules
• Legacy PoE support: Up to 3 modules powered by host phone (VVX 300/400/500/600)

Polycom SoundStation IP 5000

Advanced IP conference phone for the small conference room and executive office.

Features

• Polycom HD Voice technology, for high-fidelity calls at up to 14 kHz, makes your conference calls sound amazingly clear and lifelike
• Patented Polycom Acoustic Clarity technology delivers the best conference phone experience with no compromises
• Microphone designed for small to midsize conference rooms with up to 6 participants picks up voices from up to 7 feet (2-meters) away
• Advanced call handing, security, and provisioning features
• High-resolution display, which enables robust call status, on-board configurability and multi-language support
• Integrated Power over Ethernet (PoE), for easy installation (AC power model is also available)
• Resistance to interference from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions

Polycom VVX 601

A premium Business Media phone delivering best-in-class desktop productivity for corporate executives and managers.

Features

• Large (4.3”) TFT (480 x 272) capacitive touch-screen
• Up to 16 line appearances/speed dials
• Hard Keys: 12-key keypad, home, speaker, mute, volume, headset
• Integrated Bluetooth
• Legendary Polycom HD Voice technology up to 14KHz on all audio paths
• 2 x Ethernet 10/100/1000
• 2 x USB 2.0 host
• Green – low power
• Plug and play provisioning with zero touch provisioning
• Robust SIP feature stack
• Full Browser (Webkit)
• Broad accessory support (Expansion Modules, Video camera accessory)