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Contact center software built for SMBs.

Grow your business while helping your customers simplify and modernize contact center operations, all while reducing costs.

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Industry leaders empowering operations with GoContact.

Flexibility as a competitive advantage.

Enterprise call center software is expensive and inflexible, locking SMBs into a set contract. For more flexibility and peace of mind, GoContact offers a customizable solution that’s agile, affordable, and specifically built for SMBs. Customers save costs on hardware and technical operations and pay only for what they need.

Everything companies need to improve the customer experience.

Cloud

Cloud

A robust cloud platform allowing users to provide service from anywhere.

Call Monitoring

Call Monitoring

Monitor customer calls to ensure service quality.

Customized Scripts

Customized Scripts

Create and modify dynamic contact scripts with total autonomy.

Analytics

Analytics

Assess the performance of Call Center operations with instant real time views of Inbound, Outbound or Agent views.

Chat

Chat

Offer customers live web chat easily in minutes with no programming effort required.

Facebook

Facebook

Connect to Facebook through our application and respond to message requests as inbound queues.

Email

Email

Companies can add another channel to their call center with full queuing and templated responses directly through the GoContact Agent interface.

Voice

Voice

Support for Inbound and Outbound dialer campaigns – use the built-in database to handle customer information.

Social

Social

Support for other social platforms through our easy API integration that allows agents to interact directly with our application.

Queue Callback

Queue Callback

Monitor calls to never miss a customer call with our built-in feature call back: customers will not lose their place in line when they opt in for a return call.

Multiple Outbound Campaigns

Multiple Outbound Campaigns

Multiple and simultaneous contact or sales campaigns for different databases.

WhatsApp

WhatsApp

Support 2 billion customers worldwide – our integration allows Agents to talk directly to customers using the application.

Satisfaction Surveys

Satisfaction Surveys

Conduct satisfaction surveys to measure the quality of service.

Customizable to companies’ specific needs.

Our cloud based SMB call center software solution is easy to maintain and allows for customizations and rapid deployment without the need for expensive IT personnel. Plus, we have a support and consultancy team dedicated to the customer’s business and its continued success.

Omnichannel view of the customer in a single interface.

Companies get visibility of all their customers’ interactions in an omnichannel platform and retain all their conversations even when they use different channels to communicate. We provide communications by voice, email, tickets, chat and native integration with Facebook and WhatsApp.

Learn how GoContact helped Generali, a global insurance provider, to increase the efficiency of operations with an easy to use, user friendly omnichannel platform for a streamlined customer experience.

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