Arizona Center for Vasectomy and Urology
Overview
The Arizona Center for Vasectomy and Urology provides state-of-the-art diagnosis and treatment for urologic conditions. As the only fellowship-trained urologist in Southern Arizona specializing in testosterone replacement, impotence, Peyronie’s disease and male factor infertility, Dr. Peter Burrows is in high demand and his practice needed a reliable way to engage with all inbound calls from patients and prospects.
Learn more: https://vasectomytucson.com/
The Challenge
As the practice grew, it could no longer rely on antiquated methods of communication and required a modern, HIPAA-compliant communications solution that could help them better attend to patients, thus improving their experience.
- Efficiency: Staff spends too much time writing messages and relaying them to the back of the office. They need a more efficient system.
- HIPAA Compliant: All communications must be HIPAA compliant to protect sensitive patient information.
- Patient Satisfaction: Patients need to be able to get through to the right department or person without lengthy wait times.
The Solution
With their switch to Broadvoice, the practice now has a modern, HIPAA-compliant solution that helps streamline communications and frees up staff to focus on giving the best care to patients.
Michele Corradini, the office manager recalls, “Until Broadvoice, we were still writing voicemail messages down and giving them to the correct person. It was a lot of manual labor and time. Broadvoice has been a game-changer.”
No more lengthy holds, misdirected calls, or handwritten voicemails. Now patients are always able to get through to the right person or department.
“Broadvoice has been one of the best things that’s happened to our practice. It’s been a huge time-saver and helps our patients connect with us and us to connect with them.”
The Results
With the auto attendant feature, patients can call into the office and automatically be directed to the correct department. And it allows the front desk receptionist to spend more face-to-face time with patients and less time answering calls, resulting in greater patient satisfaction.
“Broadvoice is helpful because patients need to get through to us. Thankfully, we have been able to use the auto-attendant feature so our patients can automatically reach the right department. Each department has an extension—billing manager, nurse, receptionist, records, etc—so patients can instantly reach the department they need to speak to or leave a voicemail on their dedicated line.”
Furthermore, with their old phones, the practice had no one to reach out to if something went wrong. Now, they have 24/7 support and a provider they can always rely on to troubleshoot any issues that arise.
“I can’t say enough about the customer service. They are a life saver for me. There was a phone that was having problems and your customer service quickly narrowed down the problem and overnighted me a new one, so there was no interruption to my business.”
Not only does b-hive by Broadvoice help staff communicate more effectively, automate call handling, and reduce patient wait times, but it does so all at an incredibly affordable cost.
“When you find a good thing, you need to share that information with other people. I know how much it changed our lives here. It’s so much better. And you can’t beat the cost! Our old service offered nothing compared to what you get from Broadvoice.”
