CONTACT CENTER

Power your customer experience with
b-hive Contact Center.

Broadvoice b-hive Virtual Contact Center is a
cloud-based solution that’s powerful, cost-effective, agile, and right-sized for your small and medium business.

Level the playing field.

With no upfront investments, lower operational costs, enhanced security, and greater scalability, b-hive Virtual Call Center essentially levels the playing field, enabling you to deliver an exceptional customer experience on par with big brands.

Easy deployment, setup and training.

No hardware installation is needed; our browser-based app can be set up with a few clicks. And, our intuitive user interface is easy to learn, so your call center can be up and running quickly.

Focus on improving customer experience.

Our Virtual Call Center enables you to measure your customer experience by tracking key performance indicators (KPIs), so you can act on that intelligence to improve overall customer satisfaction.

Enterprise-level features for your everyday phone system.

Call Routing

Call Routing

Call routing by queue, day, time and representative ability.
Call Monitoring

Call Monitoring

Give supervisors the tools to monitor, whisper and barge.

Custom Call Queues

Custom Call Queues

Manage multiple queues by skill, hours and call spikes.
Historical Call Data

Historical Call Data

View and export data to evaluate performance.
Real-Time Analytics

Real-Time Analytics

Manage agent performance through a single dashboard.
Admin Panel

Admin Panel

Manage additions and changes on the fly.
Online Access

Online Access

Access your system online at any time.

Call Recordings

Call Recordings

Assess the quality of agent performance with call recording.

Testimonials

See why our customers love b-hive.

Whether it's remote users or different office hours, the b-hive platform gives us the features and flexibility to meet the needs of each location.

Brett Porter
President & COO, Summit Management Services, Inc.

Broadvoice offers reliable, flexible phone service with excellent customer service.

Nicole Cartwright
Executive Director, Tahoe Resource 
Conservation District

Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute.

Robert Reeder
CIO & VP of Technology, Henley Enterprises

Ready to get started?

We’ll walk you through how the b-hive Virtual Call Center can help you grow your business with a personal demo.