Contact center software built for BPOs.

Simplifying the work of today’s complex contact center operations all while reducing costs.

Industry leaders empowering operations with GoContact.

Flexibility as a competitive advantage.

Enterprise contact center software is expensive and inflexible, locking BPOs into a set contract. For more flexibility and peace of mind, GoContact offers a customizable solution that’s agile, affordable, and specifically built for BPOs without long-term contracts or commitments. Save costs on hardware and technical operations and pay only for what you need.

Everything you need to improve the customer experience.

Cloud

Cloud

A robust cloud platform allowing you to provide service from anywhere.

Customer File

Customer File

Remedy requests more rapidly with the history context of each customer.

Multiple Outbound Campaigns

Multiple Outbound Campaigns

Multiple and simultaneous contact or sales campaigns for different databases.

Customized Scripts

Customized Scripts

Create and modify dynamic contact scripts with total autonomy.

Satisfaction Surveys

Satisfaction Surveys

Conduct satisfaction surveys to measure the quality of your service.

Call Monitoring

Call Monitoring

Monitor customer calls to ensure service quality.

Customizable to your specific needs.

Our cloud-based solution is easy to maintain and allows for customizations and rapid deployment without the need for expensive IT personnel. Plus, we have a support and consultancy team dedicated to your business and its continued success.

Automate customer interactions.

GoContact.ai is a low-code platform for customer service automation. We are Google Cloud partners for innovation and digital transformation, including natural language IVR, machine learning, speech recognition and text to speech. Using our software, you can easily automate your voice, chat, and email channels helping to increase efficiency and effectiveness for your contact center while significantly reducing costs.

Omnichannel view of the customer in a single interface.

Get visibility of all your customers’ interactions in an omnichannel platform and retain all their conversations even when they use different channels to communicate with your company. We provide communications by voice, email, tickets, chat and native integration with Facebook and WhatsApp.

GoContact helped ManpowerGroup Solutions fill several gaps in their contact center, most importantly the need for an omnichannel experience.

Pedro Alves

Sales & Marketing Manager, ManpowerGroup Solutions

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