GOCONTACT AGENT ASSIST
Optimize every customer interaction.
Facilitate better conversations between agents and customers with dynamic scripts.

Empower agents to deliver positive customer outcomes.
With the Agent Assist advanced script-building system, your contact center agents are equipped with the right information at the right time to keep customers engaged and satisfied.

Guide Conversations
Customize interactions with every customer using smart script technology.

Improve As You Go
Leverage real-time feedback to improve customer conversations and drive more positive outcomes.

Drive Higher Value
Quickly resolve customer service issues and drive revenue through upsells and cross-sells.
Intelligent assistance enables smarter customer interactions.

Build optimized agent scripts.
Agent Assist enables intuitive conversations with smart scripting tools.
- Create, configure, and activate scripts with a guided drag-and-drop script builder. No technical expertise is required.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Configure scripts to perform calculations or reference data from external or internal sources.
- Customize experiences from start to finish with web service APIs.
Guide customer conversations.
GoContact’s Agent Assist ensures consistency and accuracy on every call.
- Enable agents to drive conversations across multiple channels.
- Customize upselling and cross-selling from one conversation to the next.
- Train agents in real-time.
- Adjust scripts based on real-time performance data.


Create intelligent inbound processes.
Automate your inbound service by creating intelligent processes.
- Configure rules for sending emails, creating tickets, etc.
- Customize queues and routing throughout the system.
Advanced functionality that’s easy to use and deploy.
Testimonials
See why businesses love GoContact.
Ready to improve customer conversations with Agent Assist?
Learn more about the GoContact Cloud Contact Center solution.
Want to explore the features and functionalities?
See below for more resources, or reach out for a personal demonstration.
Overview
View the flyer for GoContact Cloud Contact Center.
Agent Assist
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Dialer
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