Optimize every customer interaction.
Facilitate better conversations between agents and customers with dynamic scripts.
Empower agents to deliver positive customer outcomes.
With the Agent Assist advanced script-building system, your contact center agents are equipped with the right information at the right time to keep customers engaged and satisfied.
Improve As You Go
Drive Higher Value
Intelligent assistance enables smarter customer interactions.
Build optimized agent scripts.
- Create, configure, and activate scripts with a guided drag-and-drop script builder. No technical expertise is required.
- Insert dynamic fields for data, checkboxes, and file uploads.
- Configure scripts to perform calculations or reference data from external or internal sources.
- Customize experiences from start to finish with web service APIs.
Guide customer conversations.
- Enable agents to drive conversations across multiple channels.
- Customize upselling and cross-selling from one conversation to the next.
- Train agents in real-time.
- Adjust scripts based on real-time performance data.
Create intelligent inbound processes.
Automate your inbound service by creating intelligent processes.
- Configure rules for sending emails, creating tickets, etc.
- Customize queues and routing throughout the system.
Advanced functionality that’s easy to use and deploy.
See why businesses love GoContact.
“Choosing GoContact as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”
“GoContact gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”
“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”
“In addition to the omni-channel concept, I would like to highlight the fact that GoContact has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”
“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the GoContact solution.”
Ready to improve customer conversations with Agent Assist?
Want to explore the features and functionalities?
View the flyer for GoContact Cloud Contact Center.
View the flyer for GoContact Agent Assist.
View the flyer for GoContact Dialer.