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GOCONTACT AGENT ASSIST

Optimize every customer interaction.

Facilitate better conversations between agents and customers with dynamic scripts.

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Empower agents to deliver positive customer outcomes.

With the Agent Assist advanced script-building system, your contact center agents are equipped with the right information at the right time to keep customers engaged and satisfied.

Guide Conversations

Customize interactions with every customer using smart script technology.

Improve As You Go

Leverage real-time feedback to improve customer conversations and drive more positive outcomes.

Drive Higher Value

Quickly resolve customer service issues and drive revenue through upsells and cross-sells.

Intelligent assistance enables smarter customer interactions.

Build optimized agent scripts.

Agent Assist enables intuitive conversations with smart scripting tools.
  • Create, configure, and activate scripts with a guided drag-and-drop script builder. No technical expertise is required.
  • Insert dynamic fields for data, checkboxes, and file uploads.
  • Configure scripts to perform calculations or reference data from external or internal sources.
  • Customize experiences from start to finish with web service APIs.

Guide customer conversations.

GoContact’s Agent Assist ensures consistency and accuracy on every call.
  • Enable agents to drive conversations across multiple channels.
  • Customize upselling and cross-selling from one conversation to the next.
  • Train agents in real-time.
  • Adjust scripts based on real-time performance data.

Create intelligent inbound processes.

Automate your inbound service by creating intelligent processes.

  • Configure rules for sending emails, creating tickets, etc.
  • Customize queues and routing throughout the system.

Advanced functionality that’s easy to use and deploy.

Smart Builder

Smart Builder

Non-technical staff can create and modify scripts autonomously.
Dynamic Scripting

Dynamic Scripting

Dynamically pull data from internal or external sources to personalize scripts.
Real-Time Training

Real-Time Training

Smart scripts give agents on-the-job training in customer conversations.
Omnichannel

Omnichannel

Engage customers in guided conversations across calls, emails, chats, social media, and help tickets.
Bidirectional

Bidirectional

Configure scripts for inbound and outbound customer conversations.
Smart Processes

Smart Processes

Set up rules for routing and processing customer interactions.
Real-Time Reports

Real-Time Reports

Get real-time feedback on script performance with reporting.
Agent Monitoring

Agent Monitoring

Monitor agent interactions with customers to ensure service quality.
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Testimonials

See why businesses love GoContact.

“Choosing GoContact as a partner is betting on a technological solution that allows us to innovate and keep up with the trends of what the customer experience is: a diverse range of digital services that contribute to a unique experience for not only the customer but also for the employee.”

Mário Tazi
Director of Operations, Ucall

“GoContact gave us the possibility to accelerate the implementation of flexible and agile solutions that the market demands more and more and that are a pillar of our strategic plan.”

Miguel Matey
CEO, Emergia

“Innovative and versatile, this application allowed for a completely different management of resources through systematic and daily review of results and, consequently, the quest to improve the service quality provided to our clients.”

Carlos Pereira
National Director of Sales and Customer Service at DPD

“In addition to the omni-channel concept, I would like to highlight the fact that GoContact has a “tailor-made” solution that, through its dynamism in development, allows for customized handling of activities, according to the needs and challenges of Worten’s Contact Center.”

Luis Ferreira
Customer & Service Center, Manager at Worten

“Prosegur’s Contact Center has multidisciplinary teams where versatility is a necessity and part of everyday life. Bringing together in a single tool all the diversity of channels and all the diversity of activities carried out by our team, as well as increasing the team’s productivity, were the main benefits of the GoContact solution.”

Luís Ramos Martins
Customer Service Centre Coordinator, Prosegur

Ready to improve customer conversations with Agent Assist?

Learn more about the GoContact Cloud Contact Center solution.
Schedule a demo

Want to explore the features and functionalities?

See below for more resources, or reach out for a personal demonstration.
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Overview

View the flyer for GoContact Cloud Contact Center.

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Agent Assist

View the flyer for GoContact Agent Assist.

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Dialer

View the flyer for GoContact Dialer.

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