Broadvoice b-hive UCaaS Platform Adds Zoho Integration

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LOS ANGELES—March 6—Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market businesses and BPOs, announced today that the Broadvoice b-hive UCaaS platform now integrates with Zoho, a popular customer relationship management system.

The award-winning platform already integrates with Salesforce, Microsoft Teams, Zapier and Webhooks, and this new integration further extends the value of CRM integrations to more small and mid-market businesses.

"Combining Zoho with Broadvoice b-hive UCaaS functionalities empowers small and mid-market businesses to personalize and optimize their customer interactions," said Broadvoice Chief Product Officer George Mitsopoulos. "By improving and streamlining sales and support conversations, businesses can improve the customer experience, boost productivity and drive business growth."

By connecting Zoho to b-hive UcaaS, businesses can not only store, track and analyze customer interactions but also initiate them within the Zoho interface. The Broadvoice b-hive UCaaS integration for Zoho offers three key features.

• Click-to-call. This feature enables sales and support representatives to click on a phone number in Zoho and initiate a call using the b-hive softphone.
• Screen pop. Screen pops allow businesses to match inbound calls with customer records in Zoho and display (pop) that information on the agent's screen.
• Call disposition. After completing calls, sales and support representatives are prompted to enter call notes (dispositions), which are automatically attached to the customer’s Zoho account record. The feature also allows agents to schedule follow-up calls and events to keep track of customer interactions.

These features allow businesses to:

• Eliminate dialing the wrong number, reduce the number of incomplete calls and save time by automating outbound dialing.
• Improve inbound calls using screen pops for instant access to customer data.
• Personalize inbound calls using screen pops to provide customer-specific greetings and information.
• Increase the accuracy of call records with automatic call logging and call disposition prompts that encourage employees to add notes to account records.

The Zoho integration is available for all b-hive Pro seats at no extra cost, and user access is configured through the Broadvoice portal for simplified, centralized management. For more information, visit stg-broadvoice-staging.kinsta.cloud/zoho-integration.

About Broadvoice

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice's unified communications as a service and omnichannel contact center as a service solutions are built on proprietary technology platforms, giving the company complete control to meet customers' evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe. For more information, visit stg-broadvoice-staging.kinsta.cloud.

Media Contacts:

Kimberly Way

Director, Marketing Strategy and Operations

Broadvoice

970.289.0854

kimberlyw@broadvoice.com

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