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Sienna Garden (Park at 55th) Apartments

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Overview

Sienna Garden (Park At 55th) Apartments feature one and two bedroom apartment homes that offer residents a great living space and an active community lifestyle. They are located in the heart of Glendale, Arizona and close to Westgate City Center with plenty of shopping, dining, and entertainment. Since they serve several residents and work closely with sister sites, Sienna Garden Apartments needed a flexible and reliable all-in-one communications provider.Learn more: https://parkat55th.com

Challenges

As a busy apartment complex with sister sites, staff at Sienna Garden (Park at 55 th) Apartments are constantly answering phones, faxing, and checking rental and employment verifications for incoming residents. With so many different responsibilities, a modern and reliable communications system is vital to their success.

Solution

Prior to Broadvoice, Sienna Garden Apartments relied on Cox to stay connected but they constantly ran into issues with their phones and lacked many essential features they needed."Cox would go down at least once a month and nothing ever worked right. When the system would come back online, our phones would still be down and we would need to reboot them all. It was always such a big hassle to get Cox to help us. Erika Hawks, Community ManagerBroadvoice easily solved these problems with our all-in-one unified communications solution. Now if the apartment complex’s internet goes down, they still have access to their phones due to our 4G failover so local internet and phone outages don’t impact their service."Since switching to Broadvoice, we haven’t had any issues." Erika Hawks, Community ManagerAnd they have access to a more modern and feature-rich system built for busy offices like them. Using Broadvoice, Sienna Garden Apartments can use the call parking feature to allow staff to pick up calls in different offices, which is extremely advantageous for managing several complexes with multiple offices.

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