Broadvoice Takes Private School’s Business Phone System to the Head of the Class

A very special school in Clermont, Florida, is proving that there is no one path to success. The Key to Learning (“The Key”) is a K-12 private school aiming to meet children where they are and unlock success for students of all abilities. Founded in 2017, the school is a place of hope for children who have failed in other school environments. Through revolutionary, student-centered learning, The Key’s students gain confidence, learn to enjoy education, and work toward graduation.

Keith Winn, IT Director and teacher at The Key, has been with the school since the beginning. When setting up the school’s phone system, he knew a traditional analog environment would not be able to handle the school’s call volume or provide the features the school needed. He also knew the school’s mission would be attractive to many and that the student body would grow, which meant The Key needed a future-proof telephony environment.Winn had a background in setting up VoIP systems – even building some of his own PBXs – and knew his criteria when selecting the school’s business phone system vendor.The pain points that he needed to address were:• Scalability: The phone system must be able to grow seamlessly as the school attracts students and adds employees.• Continuity: With anticipated high call volumes, Winn wanted assurance that no calls would be missed or dropped and that callers could easily reach their intended parties and extensions.• Reliability: Safety is paramount in schools. The Key needed a system that would deliver remarkable uptime.• Manageability: Since other IT projects required Winn’s attention and he was also teaching students, he needed a turnkey, managed system that was easy to deploy and oversee.

Winn turned to a trusted IT consultant for advice when building out The Key’s IT environment. The consultant recommended Broadvoice, and Winn considered the UCaaS provider for the Key’s small business communication needs. Broadvoice, which has won awards for both its technology and its customer service, was an ideal fit for The Key.Broadvoice delivered as promised and exceeded Winn’s expectations. In fact, to Winn’s surprise, the Broadvoice team contacted him with a cost-saving upgrade when the company launched b-hive, Broadvoice’s cloud PBX communication solution. “The cost went down, and we didn’t lose any features – we actually gained a few features,” said Winn. “It’s nice to get that call saying, ‘Hey, we could save you some money!’ When your provider calls to tell you about new features, it’s usually to upsell you and charge you more money.”Broadvoice b-hive is designed for small and medium businesses (SMBs) like The Key, combining enterprise-class cloud PBX, UC, and virtual call center features into one platform.