Introduction
Overview
This release includes:
- A re-organized left navigation bar
- UI updates on the profile page
- Introducing a new max for campaign databases
- Further enhancements and bug fixes
New Features
Profile Page – Redesigned Home Page
Modernized profile management experience: Introducing a redesigned Home page aligned with the GoContact New look and feel, allowing users to view and manage their core profile details and access a Messages section for a quick overview of recent internal communications, all in one place.
Navigation Menu – Reorganized Platform Structure
Streamlined platform navigation with new left menu: A new left navigation menu reorganizes all platform pages into 6 intuitive groups based on function, with visibility controlled by user permissions:
- Analytics: All reporting and analytics pages (historical and real-time)
- Actions: Frequently used action-oriented tools
- Channels: Channel management pages
- Optimize: Tools for enhancing channel capabilities
- Quality: Auditing, quality assurance, and feedback review tools
- Admin: Platform-wide settings and user management
The menu defaults to a collapsed state for a clean, consistent experience and can be expanded for persistent reference. Quick Setup access is also available directly from the menu based on user permissions. Page names, URLs, and permissions remain unchanged.
Callbacks – Automated Phone Number Detection
Faster, more accurate callback requests: Agents can now request callbacks using the automatically detected caller phone number, eliminating manual input and reducing errors for a faster and more reliable callback workflow.
User Management – API-Only Access
User creation for API access: Administrators can now create users with API access only, with no interface access, for purpose-built integrations and automated processes. This option is not available when using SSO authentication and does not affect existing users.
Campaign Databases – Maximum Active Database Limit
Improved campaign performance with database limits: A maximum of 10 active databases per campaign is now enforced across all UI paths and APIs to safeguard performance and stability. When the limit is reached, the UI disables additional activation and prompts administrators to deactivate one before proceeding. Existing databases are not auto-deactivated. For more information, refer to the Active Databases per Campaign and Performance Safeguards guide.
Enhancements
Ticket Attachments – Enhanced Security
Expanded upload restrictions: Added .jsp file type to the list of blocked attachment extensions, reducing the risk from potentially executable server-side files and reinforcing secure upload practices.
Lleida SMS – Simplified Authentication
Streamlined SMS integration setup: Updated the Lleida SMS integration to support API-key-only authentication, simplifying configuration and improving security consistency.
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