Introduction
Overview
This release includes:
Transfer controls for InboundQueues, allowing managers to restricttransfer target queues.
- GoEngageprotections that block callbackcreation via API and CRM for GoEngage-owned contacts.
- Queue priority improvements,increasing the silent priority-skipthreshold from 10 to 90 minutes.
- Contact Databaseguardrails, with the systemdatabase now system-managed and new limits in
fs-contact
- GoInsightsbackfill tool to recover historical call logs for tenants with data gaps.Reliabilityimprovements: drop call tracking, Kongrestart logic, and
placingCallscounter accuracy.
- API improvements, including a newqueue update endpoint and public/private route segregation.
New Features
News & Announcements
Users can now see product news and announcements directly on their Profile page, dynamically sourced from Confluence. Announcements are filtered by role and automatically expire after 15 days.
Remove/Deprecate Video Calls
The Video Calls feature has been fully removed from the platform, including Admin configuration, Webchat UI, and related API endpoints. Legacy video call data continues to be safely handled without impacting other communication channels.
Transfers - Explicit Transfer Targets for Inbound Queue Transfers (All / Selected)
Inbound Queues now support restricting which queues are available as transfer targets. Managers can select either “All” (default) or “Selected queues” through a multi-select option in the Queue Wizard, with backend enforcement applied across all interfaces where Transfer to Queue is available. If no queues are selected, the system automatically falls back to “All” for resilience.
Enhancements
Left Menu – Dividers in the Menu
Menu items within each main section (Analytics, Channels, Admin, etc.) are now visually grouped into logical categories using labeled dividers, improving discoverability and navigation while respecting permission-based visibility.
InlineAttachments – Database Metadata
Inline attachments under 500KB now have corresponding metadata records in the database, resolving an inconsistency where attachment references could exist int he email body without a database record. The domain data deletion procedure was also updated accordingly.
Contact Database Limits – System-managedCampaign Database
The campaign system database is now system-managed: users cannot disable or delete it, and it is excluded from active/total database and contact limits. User-driven contact additions are blocked, while system behavior remains fully functional. The DB is clearly labeled "System-managed" in the UI.
Queue Priority – Priority-skip Wait Threshold (default 90 min)
The hardcoded 10-minute threshold that silently overrode queue priority for long-waiting calls has been increased to 90 minutes. Queue priority is now respected in the vast majority of real-world scenarios.
Bug Fixes
Webchat – Conversation History Limit
Users experienced loss of earlier conversations once the chat history exceeded 10 entries, as the UI only loaded the most recent batch. The chat history now loads all previous conversations, with a scroll mechanism replacing the hard limit, ensuring no conversation data is lost.
QuickSetup – Focus Ring
Fixed an issue where the keyboard focus ring was partially hidden on the QuickSetup page. The focus ring now renders correctly, improving accessibilitycompliance.
Drop Calls in Dashboards
Drop calls from Power Dial and Predictive campaigns configured to transfer to a queue were not being counted in dashboards. Tracking logic was corrected so drop metrics are now accurately reported.
Kong Register Failure – Restart Logic
Several services lacked restart logic when Kong registration failed, appearing as available in pm2 while being effectively unhealthy. Automatic restart-on-failure has been added to 10 additional services, aligning them with cc_nsVoice.
Placing Calls – Counter Accuracy
The placing Calls Redis counter was being decremented by non-automatic flows (personal callbacks, redials, preview calls) that had never incremented it, causing campaigns to over-dial. The accounting logic was corrected and drift monitoring improved.
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