Privacy Policy

This Privacy Policy explains how we process your personal data, including how we collect, use, and process your data when you visit our website, request information, or subscribe to and use our services, including the GoContact Call-Center Solution.

In doing so, we comply with our legal obligations, as your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. This Privacy Policy applies to Syndeo LLC, d/b/a Broadvoice (“Broadvoice”).

2. Personal Information

• Personal Information. In this Policy, “Personal Information” means any information relating to an identified or identifiable individual. Personal Information includes, but is not limited to, your name, physical address, email address, and telephone number. Personal Information also includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household, where required by applicable law.
• Personal Information Provided by You. When you purchase or inquire about our services, buy equipment, create an account, or request information, we may collect information including your name, company name, address, email address, phone number, and payment information to service your account and respond to your feedback or requests.
• Personal Information Collected via Automated Means. As a customer of Broadvoice and its affiliated brands, we may automatically collect information including IP address, geolocation information, calling records, voicemails, transcripts, and contact information used in call routing.
• Third Parties. If Broadvoice obtains information, including Personal Information, from sources other than our Services or receives information from others, we will treat the combined information as Personal Information in accordance with this Policy.
• Broadvoice Use of Information. Broadvoice may collect and use subscriber identifiable information for billing, provisioning of services, customer support, 411 directory services, 911 emergency services, demographic analysis, and to inform subscribers about products or services that may enhance their Broadvoice experience.
• Customer Proprietary Network Information (CPNI). As a telecommunications provider, Broadvoice also collects and protects CPNI in accordance with applicable federal law. CPNI may include call detail records, service usage information, and related account information. Broadvoice uses, discloses, and permits access to CPNI only as permitted by law, including to provide and support services, comply with legal obligations, protect customers and networks, and as otherwise authorized by the customer.

3. Cookies Policy

• Cookies. Cookies are pieces of information placed on your device by a website to enhance communication and interaction with the website. Broadvoice uses cookies and similar technologies to improve website functionality and user experience.
• Tracking Technologies. Broadvoice and its service providers may use cookies, analytics tools, and other tracking technologies to monitor interactions with the website, including communications submitted through the website, for the purposes described in this Privacy Policy.
• Manage Cookies. Most web browsers allow you to manage cookie preferences, including refusing or deleting cookies. Blocking cookies may impair the use of certain Broadvoice services or functionality. Users may also manage cookie preferences through any Cookie Preferences center Broadvoice makes available.
• Third-Party Cookies. Broadvoice may use third-party cookies that help analyze and understand how visitors use the website. Opting out of certain cookies may affect browsing experience and functionality.
• Do Not Track. Broadvoice does not currently respond to browser “Do Not Track” signals. Users may still manage tracking preferences through browser settings.
• Global Privacy Control. Where required by law, Broadvoice honors browser-based Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of Personal Information.

4. Your European Union Privacy Rights

If you are a resident of the European Union, you may have the right to access, rectify, erase, restrict, or object to certain processing activities involving your Personal Information.

In addition, EU/EEA and UK residents have the right to data portability, the right to withdraw consent at any time without affecting prior processing, and the right to lodge a complaint with a supervisory authority.

Broadvoice processes Personal Information on one or more of the following legal bases: performance of a contract, compliance with a legal obligation, your consent, and Broadvoice’s legitimate interests.

Where Personal Information is transferred outside the EEA or the UK, Broadvoice relies on appropriate safeguards, such as the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.

To make a request, please contact:

International Data Transfers. Personal Information may be transferred to and processed in the United States and other countries where Broadvoice or its service providers operate. Broadvoice implements appropriate safeguards where required by applicable law.

5. California Privacy Notice

This California Privacy Notice applies only to California residents and supplements the information contained elsewhere in this Privacy Policy. It is intended to satisfy Broadvoice’s disclosure obligations under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”).

Except as expressly provided in this California Privacy Notice, all other provisions of this Privacy Policy continue to apply. If there is any conflict between this California Privacy Notice and another provision of this Privacy Policy with respect to California residents, this California Privacy Notice will control to the extent required by applicable California law.

Under the CCPA, California residents may have certain rights regarding their Personal Information.

6. Children’s Privacy Policy

Broadvoice does not knowingly solicit or collect Personal Information from children under the age of thirteen. If you believe a child has provided Personal Information to Broadvoice, please contact us so the information can be removed.

7. Security

Broadvoice is committed to safeguarding your information through administrative, technical, and physical security measures designed to protect against unauthorized access, disclosure, alteration, or destruction.

Despite Broadvoice’s reasonable safeguards, no method of transmission over the Internet or method of electronic storage is completely secure, and Broadvoice cannot guarantee absolute security.

Data Retention. Broadvoice retains Personal Information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide and support services, comply with legal, tax, accounting, and regulatory obligations such as CPNI and telecommunications recordkeeping requirements, resolve disputes, and enforce our agreements.

Retention periods vary based on the type of information and applicable legal requirements. When Personal Information is no longer required, Broadvoice will delete, de-identify, or anonymize it.

8. Sharing and Disclosure of Information

Broadvoice does not trade, sell, or disclose subscriber identifiable information to third parties for marketing purposes without consent. Broadvoice does not sell Personal Information for monetary consideration. Broadvoice does not share Personal Information for cross-context behavioral advertising except as described in this Privacy Policy or as otherwise permitted by applicable law.

Broadvoice may share Personal Information with vendors, contractors, affiliates, cloud providers, payment processors, telecommunications providers, and other service providers performing services on Broadvoice’s behalf.

Broadvoice may disclose information as required by law, including in response to subpoenas, court orders, or other legal processes, or where necessary to prevent harm, fraud, or unlawful activity.

Automated Decision-Making. Broadvoice does not use Personal Information to make solely automated decisions that produce legal or similarly significant effects concerning individuals.

9. Unlawful Activity

Broadvoice may use subscriber identifiable information to investigate, prevent, or address activities that threaten the integrity of services, violate agreements, or may otherwise be unlawful.

10. California Chat Privacy Notice

In accordance with the California Invasion of Privacy Act (“CIPA”) Section 632(a), Broadvoice provides notice regarding chat recording and monitoring practices where applicable.

• Notice and Consent. By continuing to use chat functionality on our website, you acknowledge and consent, where required by applicable law, to recording and storage of chat communications in accordance with this Privacy Policy.
• Chatbot Vendors. Broadvoice chatbot providers do not monitor or access customer communications except as necessary to provide support, maintain security, or improve services as permitted by law.

11. Account Information

Subscribers are responsible for ensuring that information maintained with Broadvoice is current and accurate. Account information may be updated through the Broadvoice portal or by contacting customer support.

12. Changes to This Privacy Policy

Broadvoice reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting unless otherwise required by applicable law.

This Privacy Policy is available in an accessible format upon request.

13. How to Contact Us