Chabot Federal Credit Union

As a not-for-profit financial institution, Chabot Federal Credit Union believes in providing a secure, easy and successful banking experience for their members. Since they pride themselves on their member-first experience, CFCU needed a phone system that allowed them to be available to their members no matter the circumstances.Learn more: https://chabotfcu.com

When President and CEO, Christine Petro started work 4 years ago, Chabot Federal Credit Union (CFCU) was still using hardwired phones. This presented a serious problem as their main office sat on top of an earthquake faultline. If anything were to happen to that office, it would cut off their phone service and they would be unable to serve their members.Chabot Federal Credit Union needed a modern, reliable, and remote-accessible phone system they could count on no matter what.Important considerations included:• Flexibility: CFCU needed the ability for their agents to work from anywhere, even during a worldwide pandemic.• Continuity: If an emergency were to interrupt CFCU’s operations, they required a solution that would allow them to continue to serve their members.• Reliability: When CFCU employees were out of office, they needed a way to be reachable by their members.

Broadvoice helped CFCU transition from hardwired landlines to a cloud-based unified communications phone system just as the entire world was shutting down due to the pandemic.Because of Broadvoice, CFCU was able to continue their operations with little interruption and could allow agents to work from home if they were sick or had been exposed to Covid.It also allowed them more flexibility to control their phone operations and take calls on the go, helping improve member satisfaction overall.