Arizona Center for Vasectomy and Urology

The Arizona Center for Vasectomy and Urology provides state-of-the-art diagnosis and treatment for urologic conditions. As the only fellowship-trained urologist in Southern Arizona specializing in testosterone replacement, impotence, Peyronie’s disease and male factor infertility, Dr. Peter Burrows is in high demand and his practice needed a reliable way to engage with all inbound calls from patients and prospects.Learn more: https://vasectomytucson.com/

As the practice grew, it could no longer rely on antiquated methods of communication and required a modern, HIPAA-compliant communications solution that could help them better attend to patients, thus improving their experience.Important considerations included:• Efficiency: Staff spends too much time writing messages and relaying them to the back of the office. They need a more efficient system.• HIPAA Compliant: All communications must be HIPAA compliant to protect sensitive patient information.• Patient Satisfaction: Patients need to be able to get through to the right department or person without lengthy wait times.

With their switch to Broadvoice, the practice now has a modern, HIPAA-compliant solution that helps streamline communications and frees up staff to focus on giving the best care to patients.Michele Corradini, the office manager recalls, “Until Broadvoice, we were still writing voicemail messages down and giving them to the correct person. It was a lot of manual labor and time. Broadvoice has been a game-changer.”No more lengthy holds, misdirected calls, or handwritten voicemails. Now patients are always able to get through to the right person or department.“Broadvoice has been one of the best things that’s happened to our practice. It’s been a huge time-saver and helps our patients connect with us and us to connect with them.”