Broadvoice b-hive UCaaS Platform Now Integrates with Salesforce

[vc_row content_placement="middle"][vc_column width="1/4"][/vc_column][vc_column width="3/4"][/vc_column][/vc_row][vc_row css=".vc_custom_1582281246553{padding-top: 50px !important;}"][vc_column width="1/4"][vc_custom_heading source="post_title" font_container="tag:h1|font_size:40px|text_align:left|color:%233a4551|line_height:52px" use_theme_fonts="yes"][/vc_column][vc_column width="3/4"][vc_column_text]LOS ANGELES, March XX, 2020 — Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced today that the Broadvoice b-hive cloud-based Unified Communications-as-a-Service (UCaaS) platform integrates with Salesforce, the world’s leading cloud-based customer relationship management (CRM) solution.Available now on the AppExchange, b-hive for Salesforce empowers small and medium businesses (SMBs) to deliver a more personalized customer experience by seamlessly connecting b-hive’s cloud communications, collaboration and call center tools with their Salesforce customer databases and workflows.“With our new Salesforce integration, Broadvoice is building on its promise to provide SMBs with enterprise-class cloud communications,” said George Mitsopoulos, Chief Product Officer at Broadvoice. “SMBs now can leverage many of the capabilities that big brands use to streamline and improve customer experience with b-hive for Salesforce.”

The key feature benefits of b-hive for Salesforce include:

• Streamlining the customer experience with inbound record matching -- b-hive for Salesforce automatically matches incoming calls with customer records stored in Salesforce, triggering screen pops with key customer information, so sales and service teams can get down to business.
• Monitoring customer interactions with call recordings – Sales and service teams can automatically record and listen to calls directly from Salesforce for accurate record-keeping and/or training to improve customer interactions.
• Speeding data entry with new record creation -- b-hive for Salesforce allows sales and services teams to create new records on demand, so employees can quickly open a new case or log a new lead.
• Connecting with customers more quickly and dependably – Sales and service teams can call a customer directly from the Salesforce application by simply clicking on their phone number, saving time and reducing misdials.

• Improving efficiency with automated call logging – Sales and service teams can log calls automatically in Salesforce, including type (inbound vs. outbound) and duration, as well as add disposition notes or default to the automated call recording.

Available for free with Broadvoice b-hive Pro Seats, b-hive for Salesforce supports a range of Salesforce subscriptions, including Professional, Enterprise, Unlimited, Essentials and Performance plans. For more information, go to https://stg-broadvoice-staging.kinsta.cloud/salesforce-integrationBroadvoice offers a flexible, smart portfolio of IP-based voice and data offerings, backed by its enterprise-class, geo-redundant IP telephony platform. This includes its flagship b-hive cloud PBX and UC services, which features unlimited voice calling plans throughout the continental United States and Canada.For more information on the Broadvoice Partner Program, please call 866.697.9112, or visit stg-broadvoice-staging.kinsta.cloud/partners. About BroadvoiceBroadvoice simplifies communications for small and medium businesses (SMBs) by combining powerful cloud PBX, UC and collaboration features with virtual call center in one award-winning Unified Communications as a Service (UCaaS) platform that delivers enterprise-class features at affordable rates. The platform is connected to Broadvoice’s secure, redundant network and hosting infrastructure, enabling SMBs to connect with customers securely anytime, anywhere and with any device. Broadvoice is ranked in the Deloitte Technology Fast 500 and Inc. 500 Fastest Growing Private Companies in America. Media Contact: Rachel TurkusDirector of MarketingBroadvoice408.540.8113rachelt@broadvoice.com[/vc_column_text][/vc_column][/vc_row][vc_row css=".vc_custom_1582281443999{padding-top: 50px !important;}"][vc_column][rt_blog_style style_variation="six" blog_allow_carousel="false" select_category="blog" max_posts="3" blog_no_row_items="3"][/vc_column][/vc_row][vc_row full_width="stretch_row_content" content_placement="middle" css=".vc_custom_1582284303705{padding-top: 20px !important;padding-bottom: 30px !important;background-color: #333d47 !important;}" el_class="cta"][vc_column width="1/6"][/vc_column][vc_column width="2/3"][vc_custom_heading text="Be Brilliant About the Way You Connect" font_container="tag:h2|font_size:38px|text_align:center|color:%23ffffff|line_height:52px" use_theme_fonts="yes"][vc_column_text]

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