Introduction
Overview
This release includes:
- New features
- Enhancements
Release Version – 25.18
1. New features
Users – Bulk User Creation
- Administrators can now create multiple users simultaneously through a simple CSV upload feature, eliminating repetitive manual input and accelerating the user onboarding process.
2. Enhancements
Database Manager – Enhanced API Security
- All Contacts API endpoints now enforce Database Manager module permissions, ensuring only authorized users can access, create, or modify contact data through API calls. Unauthorized requests are blocked and logged for security compliance.
Predictive Dialer – Improved Performance Algorithm
- Implemented a more stable abandon factor formula controlled by feature flags to reduce call placement volatility and improve overall predictive dialer performance with more consistent abandon rates.
Mobile App – Added Call History
- Added new API endpoint that provides recent call records filtered by queue, campaign, and contact, enabling the mobile app to display more relevant and detailed call history information.
Call Dispatcher – Advanced Throttling System
- Implemented advanced throttling with group-specific rate limits and global call-per-second controls, ensuring fair and efficient call dispatching across campaigns with enhanced monitoring capabilities.
Dialer – Performance Optimization
- Standardized log formats and reduced excessive logging in the Dialer service to improve system performance and log searchability while maintaining necessary audit trails.
WebChat API – Enhanced Event Tracking
- Webhook notifications now include transferred and closed conversation events, providing integrators with full visibility into conversation status changes for better tracking and management.
Quality Audit – Compliance Tracking
- Added “Audit Stage” column to Report Designer, allowing Quality Managers to track whether agents have viewed and acknowledged their quality audits for improved compliance monitoring.
Report Designer – API Report Downloads
- Introduced new API endpoints that enable users to download reports generated through the Report Designer using deferred method, complete with status tracking and security validations for proper access control.
Profile Manager – Enhanced Security Controls
- Improved password security enforcement by enforcing minimum security standards, automatically setting to a secure default of 5 maximum attempts.
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