Introduction
Overview
This release includes:
1. New features
SSO – Add generic SAML SSO capabilities
- Generic SAML SSO support: Added support for SAML-based SSO, enabling integration with a wide range of identity providers and customizable login button labels.
2. Enhancements
Analysis Generation on QA Module
- AI Analysis generation from QA Module: Users can now generate AI Analytics directly from the call list in the QA module, removing the need to access the call detail page.
Log Agent Assist usage for Billing and Monitoring
- Tracks active Agent Assist usage by counting agents using this feature on calls in enabled campaigns, updating peak usage data every minute.
Agent Assist – Improving Agent Assist Handling in Call Transfers
- Improved Agent Assist handling in Call Transfers: Better manages call ownership and session continuity during transfers by detecting the “talking” state and passing interaction IDs to providers.
WebRTC Manager retrieves WebRTC user configurations from the Users CSV report
- WebRTC configuration in Users CSV report: The Users CSV report now includes a WebRTC configuration field, allowing managers to view each user’s WebRTC setting.
WebRTC – Username validation in user creation to avoid conflict with existing voice extension
- Username validation for WebRTC compatibility: Usernames are now validated during creation to prevent conflicts with existing WebRTC or SIP Mobile App extensions.
CRM – Add username next to agent name results in the selector “Agents”
- Usernames added to Agent selector in CRM: Usernames now appear next to agent names in the CRM “Agents” selector to help distinguish between users with the same name.
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