Introduction
Overview
This release includes:
- A new millisecond timestamp format for Message Date in Report Designer ODBC exports.
- Easier DID management by allowing Voice Managers to mark numbers as Unassigned for later reuse.
- Smarter Dialer Control with automatic filter-type mapping for system fields to reduce configuration errors.
- Updated Report Designer and user-validation API documentation for clearer, more accurate guidance.
Release Version – 25.26
New features
Report Designer – Millisecond Timestamp Support
- Report Designer now supports a new “Milliseconds” date format for the Message Date column when exporting via ODBC, providing more precise timestamp data for advanced reporting and integration needs.
Enhancements
Voice Manager – DID Management
- Voice managers can now mark DIDs as “Unassigned,” clearing the destination without removing the number from the system. This makes it easier to reallocate numbers when needed without manual deletion and re-addition.
Dialer Control – Automatic Field Detection
- Dialer Control now automatically maps filter types for system fields (e.g., treating Load Date as a date field) and restricts manual filter-type changes to extra fields only, reducing misconfiguration and improving data accuracy.
Report Designer – Updated API Documentation
- Updated Swagger documentation for the Report Designer generate Report endpoint with improved explanations on obtaining
templateId and dataType, and clarified restricted owner access policy compliance.
Updates
Update Lead Status in Cloned Contacts
- When a contact is cloned, the original contact’s lead status now moves out of NEW and closes, matching other non-existent-number flows.
IVR Campaigns – Scoped Contact Loading
- IVR campaigns now only load contacts from databases owned by the configured queues or campaigns, respecting ownership scoping.
Swagger – Validate Users Endpoint
- Swagger documentation for
/api/users/validate now describes the expected request payload and aligns JOI validation messages with the actual rules.
Use Subject for Inbound When Creating New Ticket
- Subject field selection when manually creating tickets and sending emails from the global “Send Email” feature now uses Subjects configured for opening tickets instead of closing tickets, ensuring appropriate subject options are available based on the action being performed.
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