Broadvoice is required by law to administer customer billing in accordance with regulations established by federal, state, and local tax authorities and governing agencies.
Jurisdictions and government agencies assess certain taxes, fees, and surcharges related to telecommunications services and products, including VoIP services and emergency response programs such as E911. Broadvoice is legally required to collect applicable taxes, fees, and surcharges from customers and remit them to the appropriate agencies.
Certain charges described below are Broadvoice-imposed administrative or cost recovery charges and are not taxes or government-imposed fees. Regulatory fees and taxes may change over time based on evolving legal and market requirements.
Additional information can be found at the Federal Communications Commission website .
This tax is currently not generally applicable to VoIP services; however, it may apply to certain telecommunications services offered by Broadvoice.
This fee is imposed pursuant to the Telecommunications Act of 1996 and applicable FCC regulations. Broadvoice contributes to the Universal Service Fund and may recover allowable contribution costs from customers as permitted by law.
Additional information is available at:
This monthly fee offsets compliance and regulatory costs not otherwise recovered through separate charges. These costs may include:
This charge helps recover costs associated with Telecommunications Relay Services (TRS), which assist individuals with hearing or speech disabilities by facilitating communication services.
The Administrative Service Fee is assessed to recover a portion of administrative costs associated with regulatory filings, account servicing, record maintenance, and related operational support functions.
Broadvoice collects and remits various state and local taxes, fees, and surcharges that may apply to telecommunications and VoIP services depending on customer location and jurisdictional requirements.
A tax imposed for the privilege of conducting business within a particular jurisdiction. This tax may be a flat annual fee or based on gross receipts.
These fees fund emergency response and E911 systems and may be imposed at the local, county, or state level.
Certain states assess surcharges that help support telecommunications services for low-income individuals, customers with disabilities, and underserved communities.
This surcharge funds relay services that assist individuals with hearing or speech disabilities and may be passed through to customers where permitted.
These fees support state regulatory agencies responsible for overseeing telecommunications services and utilities.
Certain states impose communications-specific taxes on telecommunications services and providers.
These “right-of-way” fees help local governments recover infrastructure and maintenance costs associated with telecommunications facilities such as conduits, wiring, poles, and related infrastructure.
Some jurisdictions impose taxes on the privilege of conducting business within that jurisdiction. In certain locations, these charges may be passed through to customers where permitted by law.
These surcharges support telecommunications services in high-cost or rural service areas and may be passed through to customers.
Utility Users Taxes are imposed on consumers for utility and telecommunications services and are generally calculated as a percentage of billed services.
Gross Receipts Taxes are imposed on telecommunications providers based on revenues generated within a particular jurisdiction. Certain jurisdictions permit these taxes to be passed through to customers.
State and local sales taxes may apply to telecommunications services and equipment purchases depending on the applicable jurisdiction.
These surcharges support telecommunications access programs for hearing and speech-impaired individuals.
Certain jurisdictions impose surcharges that fund poison control centers and related emergency response services.
Additional state and local taxes or surcharges may apply depending on jurisdictional requirements and telecommunications regulations.
Broadvoice administers customer billing in Canada in accordance with national and provincial telecommunications and tax regulations.
Canadian jurisdictions assess taxes, surcharges, and fees related to telecommunications services, including E911 emergency services and other regulatory programs. Broadvoice is required to collect and remit applicable fees and taxes to the appropriate agencies.
Broadvoice separately itemizes applicable taxes, fees, and surcharges on customer invoices based on the services provided and the customer’s jurisdiction.
Additional information can be found at the Canada Revenue Agency website .
GST applies to the sale of most goods and services in Canada, including telecommunications services.
HST combines federal and provincial sales taxes in participating provinces.
PST and similar provincial taxes may apply depending on the province or territory in which services are provided.
This monthly fee offsets compliance, administrative, legal, regulatory, and E911-related operational costs incurred by Broadvoice.
Provincial 911 fees help fund emergency response systems and services throughout Canada.
This fee supports telecommunications infrastructure and residential service availability in remote and rural regions of Canada.
This monthly fee applies to unused telephone numbers stored beyond the allowable threshold included with customer services.
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