Broadvoice is committed to working to make our website and digital services accessible to users, including individuals with disabilities. We strive to provide an inclusive online experience and continually work to improve the usability and accessibility of our website, customer-facing portals, and other digital resources.
We endeavor to design, develop, and maintain our website and digital services in a manner consistent with applicable accessibility laws and recognized industry standards, including the Americans with Disabilities Act, the California Unruh Civil Rights Act, and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably practicable.
WCAG 2.1 Level AA is widely recognized as a practical benchmark for website accessibility, and Broadvoice uses it as a guide for ongoing accessibility efforts where reasonably practicable.
Ongoing Accessibility Efforts
Broadvoice periodically reviews and evaluates the accessibility of its website and digital services as part of its ongoing improvement efforts. These efforts may include automated accessibility scans, manual testing, user experience reviews, remediation of identified accessibility barriers, and consultation with third-party accessibility resources or technologies.
Accessibility improvements are part of our ongoing website development, maintenance, procurement, and content-management processes. We also encourage our employees, vendors, and service providers involved in creating or maintaining Broadvoice digital content to consider accessibility in their work.
Scope of This Statement
This Accessibility Statement applies to Broadvoice’s public-facing website and other Broadvoice-controlled digital content made available to users. It does not necessarily apply to third-party websites, applications, platforms, integrations, embedded tools, telecommunications equipment, customer-owned systems, or content that is not owned, operated, or controlled by Broadvoice.
Third-Party Content and Integrated Services
Certain portions of our website or digital services may include links to, integrations with, or content provided by third parties, including third-party websites, applications, software tools, embedded content, communications platforms, payment processors, analytics providers, mapping tools, video players, and customer-managed configurations.
Broadvoice does not control all third-party content or services and cannot guarantee that third-party digital content will conform to accessibility standards. However, where reasonably practicable, Broadvoice seeks to work with vendors and service providers that support accessibility and encourages third parties in our digital ecosystem to provide accessible experiences.
Feedback and Assistance
If you experience difficulty accessing any content on this website or any Broadvoice-controlled digital service, need assistance using a feature, or would like to request information in an alternative accessible format, please contact us.
We welcome your feedback and will make reasonable efforts to address accessibility concerns, provide effective communication, and offer an alternative way to access the requested information or service where reasonably practicable.
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Email:
accessibility@broadvoice.com
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Phone assistance:
If you prefer phone support, please use the Broadvoice customer support phone number listed in your account materials, customer portal, or on the Broadvoice website. TTY users may call via the 711 Telecommunications Relay Service.
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Mail:
Broadvoice
9221 Corbin Avenue, Suite 155
Northridge, CA 91324
To help us evaluate and respond to your request, please include the following information, if available:
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A description of the accessibility issue;
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The webpage, feature, document, portal, or service you were attempting to access;
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The type of assistive technology, browser, device, or operating system you were using, if relevant; and
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Your preferred contact method and any accessibility needs for our response, if you would like us to respond.
Broadvoice will review accessibility feedback and requests for assistance in good faith and will endeavor to acknowledge requests within five (5) business days of receipt.
Where additional time is needed to evaluate or remediate an issue, Broadvoice will make reasonable efforts to provide updates and, where reasonably practicable, an alternative means of accessing the requested information, feature, or service while the request is being reviewed.
Continuous Improvement
Broadvoice is committed to continually improving the accessibility of our website and digital services as technologies, standards, legal requirements, and user needs evolve.
Because accessibility is an ongoing process, Broadvoice may periodically update this Accessibility Statement to reflect improvements, operational changes, or changes in applicable law or guidance.
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