Release Notes

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Overview

Release Version – 24.22

This release includes:

Enhancements

Bug fixing

Enhancements

Databases endpoint

Integrators are now able to set a database as exclusive when creating an outbound campaign database via API so that they can programmatically enforce the exclusive behavior.

Updates

WebChat messages

The option to close a conversation will only be available if there are no outbound messages waiting to be processed.

Tickets counters

The API can now block any changes that would set a ticket to any new, open, or pending status when it is in the merged state.

Bug Fixing

Propagations

Validation Error

Fixed an issue where the API endpoint failed to retrieve ticket information when an auto-reply was triggered.

Scripts

Resolved an issue where the script failed to load due to math formulas referencing unavailable elements.

Scripts Call recording

Users can now reliably trigger the ‘Record Call’ function in automatic campaigns (Power Dial or Predictive) using script logic.

CRM

Outcome filters now return results from all campaigns or queues that use the same outcome.

Dialer

The service query timeout has been increased to 60 seconds to prevent errors during Hopper build.

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