Introduction
Overview
This release includes:
Release Version – 25.02
2. Enhancements
[Voicemail detection] Allow for custom mapping of call outcomes using Voicemail detection provider
[Voicemail detection] Allow for custom mapping of call outcomes using Khomp GO-16315
- Clients can now customize call outcomes based on the call event passed by the voicemail detection provider.
[CRM] Remove the outcome NEW when searching for calls
- When searching for calls it’s no longer possible to chose the outcome “new”.
3. Bug fixes
[Audio Manager] TTS audios – “Save” button enabled with invalid characters on the input field
- No longer allows invalid characters in the input field
[User Management] Groups & Users – Inactive user does not go to pending when recovered from removed
- When removed users are recovered, they go to the pending state. In the ”pending” state, if the users are approved, they will return to the ”Active” state.
[Quality and CRM] Dates accept text or any type of character
- This fix ensures that referred date pickers only accepts dates inputted through it.
[Webchat] When logout from platform with open webchat, after closing the webchat and saying no to logout
- The fix ensures that when logout is canceled, both the modal and its backdrop are properly removed, restoring the screen to normal.
[Voice] Response change in POST /voice/login Endpoint
- The fix was to update the swagger route by removing the values that are no longer present on the hash.
4. Other tasks
[Script Builder] – Script External Service randomly fails to copy the variable value to develop
- Written values are now properly stored.
[Database Manager] Database download shows duplicated contact to develop
- If transferred calls scnario the downloaded DB only shows the data from the last call.
[External Script] Ticket External Script error “There was an error building the External Script URL” to develop
- There was an implementation already in place in the Voice channel which was now applied to the other channels (Tickets and Webchat) regarding how we ask for the External Script URL to the backend.
[Outcomes] Fix SUP-3352 – Call registered in GoContact with the outcome from another call to develop [[CRM] CRM shows the incorrect User = “inbound-Queue” when “Search type” = “contact” to develop
- Issue: The contact’s last call was an inbound call that first went through a checkpoint queue, that is, it was transferred to another queue because there were no agents logged in or because it was outside the business hours and we ended up having 2 calls with the same call start and in these situations we were showing the user of the first call (Inbound-Queue) instead of the last one. In transferred call scenario the query now returns the last call user.
- Stories with more impact on customers
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