Release Notes

‍Introduction

Overview

    This release includes:

Avatar gallery update so users can easily choose their avatars.

Realtime Inbound Dashboard now includes a detailed “Waiting Calls” modal for single‑queue monitoring.

Analytics and configuration UX upgrades, including database filters in Analytics, ODBC reports update warning, and refreshed password/expired password flows.

New features

Homepage - Avatar Gallery Update

Updated the avatar gallery with GoContact’s new look, allowing users to easily choose and update their profile avatars from the available options.

Enhancements

Realtime Dashboard (Inbound) - Waiting Calls modal (single-queue)

A new Waiting Calls modal is now available in the Realtime Inbound Dashboard for single queue monitoring. Supervisors can click on “Calls in queue” to open a detailed list of waiting calls for that queue, including key information such as waiting time, queue position, callback requests, and caller details. This provides greater granular visibility and supports faster decision-making.

Update ODBC - Warning Message

Added a confirmation warning when updating the ODBC template, highlighting that columns may be removed or renamed and existing reports or integrations could be impacted.

Homepage Expired password flow

The password update dialog was updated to match the new look & feel. The minimum password length is now 12 characters, while the max length remains unchanged at 20 characters.

Analytics - Database selection

A new database selection filter was added (select up to 5 databases) after choosing a campaign. This ensures that the Analytics Databases table loads only the selected databases, improving performance and responsiveness.

Homepage - Realtime direct messages update

Messages listed on the homepage now update in real-time - both broadcasts and 1:1 conversations.

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Introduction

Overview

    This release includes:

A re-organized left navigation bar

UI updates on the profile page

Introducing a new max for campaign databases

Further enhancements and bug fixes

New Features

Profile Page – Redesigned Home Page

Modernized profile management experience: Introducing a redesigned Home page aligned with the GoContact New look and feel, allowing users to view and manage their core profile details and access a Messages section for a quick overview of recent internal communications, all in one place.

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Navigation Menu – Reorganized Platform Structure

Streamlined platform navigation with new left menu: A new left navigation menu reorganizes all platform pages into 6 intuitive groups based on function, with visibility controlled by user permissions:

Analytics: All reporting and analytics pages (historical and real-time)

Actions: Frequently used action-oriented tools

Channels: Channel management pages

Optimize: Tools for enhancing channel capabilities

Quality: Auditing, quality assurance, and feedback review tools

Admin: Platform-wide settings and user management

The menu defaults to a collapsed state for a clean, consistent experience and can be expanded for persistent reference. Quick Setup access is also available directly from the menu based on user permissions. Page names, URLs, and permissions remain unchanged.

Callbacks – Automated Phone Number Detection

Faster, more accurate callback requests: Agents can now request callbacks using the automatically detected caller phone number, eliminating manual input and reducing errors for a faster and more reliable callback workflow.

User Management – API-Only Access

User creation for API access: Administrators can now create users with API access only, with no interface access, for purpose-built integrations and automated processes. This option is not available when using SSO authentication and does not affect existing users.

Campaign Databases – Maximum Active Database Limit

Improved campaign performance with database limits: A maximum of 10 active databases per campaign is now enforced across all UI paths and APIs to safeguard performance and stability. When the limit is reached, the UI disables additional activation and prompts administrators to deactivate one before proceeding. Existing databases are not auto-deactivated. For more information, refer to the Active Databases per Campaign and Performance Safeguards guide.

Enhancements

Ticket Attachments – Enhanced Security

Expanded upload restrictions: Added .jsp file type to the list of blocked attachment extensions, reducing the risk from potentially executable server-side files and reinforcing secure upload practices.

Lleida SMS – Simplified Authentication

Streamlined SMS integration setup: Updated the Lleida SMS integration to support API-key-only authentication, simplifying configuration and improving security consistency.

Introduction

Overview

This release includes:

A new Quick Setup Wizard so admins can configure inbound queues and outbound campaigns in under 15 minutes.
Stronger dialer guardrails and predictive stability improvements to keep abandon rates under control and ratios behaving more consistently.
Agent Hub made available by default and with more reliable metrics tracking.
Tickets and Template improvements to tighten security and remove unused fields.
Multiple usability and reliability fixes across inbound sign-in, Wiki modals, WebChat dashboards, and tickets.

Release Version – 26.02

New features

Quick Setup Wizard – Streamlined Initial Configuration

Introduced a comprehensive Quick Setup Wizard that guides administrators through full inbound queue and outbound campaign configuration with step-by-step guidance for users and groups, channels, business hours, breaks, voice settings, and outcomes.
The wizard automatically prompts on first admin login and includes a post-submit summary showing all created resources.

Pop-out Window for Agent Hub – Default Activation

Pop-out window is now activated by default for eligible environments, providing agents with instant access to the streamlined interface without additional configuration steps, accelerating adoption of the enhanced user experience.

Enhancements

Dialer Control – Power Dial Compliance Guardrails

Implemented stronger guardrails for Power Dial campaigns that cap maximum abandon percentages and soften ratio reduction behavior to prevent excessive abandon rates and maintain compliance.
Predictive mode remains flexible to ensure each dialing strategy operates as intended.

Database Manager – Safer Database Activation

Newly created databases now default to Inactive status, preventing unfinished or unreviewed databases from being accidentally used in production flows.
This provides a safer staging environment before explicit activation by administrators.

Agent Hub – Improved Metrics Tracking

Enhanced performance monitoring accuracy to ensure agent activity and performance statistics are captured reliably, providing accurate reporting and monitoring that reflects actual agent behavior and session states.

Ticket Templates – Enhanced Security Controls

The Ticket Templates module now applies the same blocked-extension logic used for ticket attachments, preventing administrators from uploading files with potentially dangerous extensions.

User Management – Streamlined User Interface

Removed non-essential user fields (country, city, street, and zip code) from the Groups & Users module and User Profile page, creating a cleaner, more focused interface for user management.

Introduction

Overview

This release includes:

A new millisecond timestamp format for Message Date in Report Designer ODBC exports.
Easier DID management by allowing Voice Managers to mark numbers as Unassigned for later reuse.
Smarter Dialer Control with automatic filter-type mapping for system fields to reduce configuration errors.
Updated Report Designer and user-validation API documentation for clearer, more accurate guidance.

Release Version – 25.26

New features

Report Designer – Millisecond Timestamp Support

Report Designer now supports a new “Milliseconds” date format for the Message Date column when exporting via ODBC, providing more precise timestamp data for advanced reporting and integration needs.

Enhancements

Voice Manager – DID Management

Voice managers can now mark DIDs as “Unassigned,” clearing the destination without removing the number from the system. This makes it easier to reallocate numbers when needed without manual deletion and re-addition.

Dialer Control – Automatic Field Detection

Dialer Control now automatically maps filter types for system fields (e.g., treating Load Date as a date field) and restricts manual filter-type changes to extra fields only, reducing misconfiguration and improving data accuracy.

Report Designer – Updated API Documentation

Updated Swagger documentation for the Report Designer generate Report endpoint with improved explanations on obtaining templateId and dataType, and clarified restricted owner access policy compliance.

Updates

Update Lead Status in Cloned Contacts

When a contact is cloned, the original contact’s lead status now moves out of NEW and closes, matching other non-existent-number flows.

IVR Campaigns – Scoped Contact Loading

IVR campaigns now only load contacts from databases owned by the configured queues or campaigns, respecting ownership scoping.

Swagger – Validate Users Endpoint

Swagger documentation for /api/users/validate now describes the expected request payload and aligns JOI validation messages with the actual rules.

Use Subject for Inbound When Creating New Ticket

Subject field selection when manually creating tickets and sending emails from the global “Send Email” feature now uses Subjects configured for opening tickets instead of closing tickets, ensuring appropriate subject options are available based on the action being performed.

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Release Notes

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