Broadvoice Launches GoEngage and AI Analyst, Bringing Voice AI and Conversational Insights to GoContact

‍Two new AI agents deliver autonomous voice handling and real-time decision support to contact centers worldwide, backed by two decades of communications innovation 

LOS ANGELES — June 2, 2026 — Broadvoice, a global leader in AI-powered customer experience and business communications solutions, today announced the release of GoEngage and AI Analyst, two new AI capabilities for the GoContact customer experience platform. 

GoEngage is an AI-powered voice agent designed to handle inbound customer conversations with a more natural, human-like cadence. AI Analyst is a conversational analytics agent that lets contact center leaders ask questions and act on performance insights without waiting on manual reports or dashboards. 

The launch marks the most significant milestone in Broadvoice’s AI strategy and the next stage of the company’s brand evolution, which brings Broadvoice and GoContact together under one unified customer experience portfolio. By combining Broadvoice’s two decades of cloud communications experience with GoContact’s CCaaS platform, the company is helping growing businesses modernize customer experience without unnecessary complexity. 

“The future of customer experience isn't just AI that answers questions—it's AI that understands, acts, and advises” said Gurdip Jande, Chief Product Officer at Broadvoice. “With GoContact AI, organizations can automate customer interactions, execute business workflows, seamlessly escalate to human experts with full context, and equip every supervisor with an AI Analyst that transforms data into decisions. That's how we help businesses deliver exceptional customer experiences at scale."

GoEngage: AI Voice Automation for Inbound Customer Conversations

GoEngage is built to help contact centers automate high-volume inbound calls while preserving a natural caller experience. Built on speech-to-speech technology, it skips the brittle transcribe-then-respond pipeline used by legacy IVR systems and processes audio directly to hear tone, interruptions, and natural pauses the way a human agent would, and responds with the same fluidity.  

Callers can explain what they need in their own words while GoEngage gathers context and responds in real time. When a conversation requires human support, GoEngage passes the full interaction history to a live agent, so the handoff delivers context, not confusion. The result is shorter handle times, faster resolutions, and agents focused on the conversations that require human judgment. 

AI Analyst: Ask Your Contact Center What’s Happening

AI Analyst gives supervisors, operations leaders, and CX executives a conversational way to explore contact center performance. Instead of building a report or dashboard, users can ask questions in plain language and receive insights based on their business data. 

Leaders can use AI Analyst for questions like: 

• “What caused the increase in escalations today?” 
• “Which queues are most at risk of missing service levels?” 
• “Where are agents spending most time after calls?” 
• “How did performance change compared to last week?” 

Two Decades of Conversations: Now With AI 

Both products extend a CX platform that already serves healthcare providers, financial services firms, and growing enterprises across North America, EMEA, and Latin America. Broadvoice research has found that customers see up to a 250% return on contact center AI investments.

“Broadvoice was built on the belief that conversations matter,” said Jim Murphy, CEO of Broadvoice. “Twenty years later, that hasn’t changed. What has changed is what technology can do inside those conversations. With GoEngage and AI Analyst, we’re helping businesses use AI to answer more customer needs, understand what’s happening across their operation, and deliver experiences at scale.” 

Availability

GoEngage and AI Analyst are generally available today to all GoContact customers worldwide. Existing customers can enable both agents directly through the GoContact administrative console; new and prospective customers can request a demonstration at broadvoice.com.

About Broadvoice

Founded in 2006, Broadvoice has spent two decades helping businesses communicate more clearly, first as a cloud communications pioneer, and now as an AI-powered customer experience company. Through its b-hive and GoContact platforms, Broadvoice delivers UCaaS, contact center, omnichannel engagement, and AI solutions to organizations across North America, EMEA, and Latin America. Learn more at broadvoice.com.

Media Contact

Annie McNutt

Director of Content

anniem@broadvoice.com