Henley Enterprises

Based in the Boston area, Henley, dba, Valvoline Instant Oil Change, is known as a stay-in-your-car solution for all preventative maintenance needs. With 200+ locations in 11 states across the United States, maintaining reliable and unified communication is essential to business.

As the business has continued to grow and expand, communication became harder because each store, as a stand-alone location, had their own communication vendor and there was no centralized management.

Henley needed a unified communications platform that was feature-rich and cost-efficient, supported a wide range of devices, made organization easy, and offered self-service for installations and changes.

Robert Reeder, CIO and VP of Technology at Henley Enterprises, worked directly with Broadvoice to set up the b-hive portal so each store received a unique five-digit extension matching its region and store identifier. With these extensions, all 200+ locations are easy to identify and dialing between them is effortless. Regular users have four-digit extensions, and global speed dials have two-digit extensions. Broadvoice configured the initial set of phones, and they worked right away.

• b-hive portal
• b-hive mobile app
• b-hive integration for Microsoft Teams
• Structured extension dialing (five-, four-, and two-digit)
• Conference calling and call transfer
• Call forwarding

Under its old provider, Henley couldn't make changes independently, and every change was time-consuming. With Broadvoice, Henley logs into the b-hive portal and makes changes instantly. The team can set up a new service center, secure a DID, and provision a phone in minutes, and it forwards all service center public numbers to a Valvoline call center.

For area managers in the field, reaching a store no longer means digging through a contact list. They dial the store identifier and they're connected.

"Trying to remember all the DIDs for a particular store was difficult. Our area managers love the b-hive mobile app, because when they are out in the field and they need to call a store, they just dial the store identifier. They do not have to build a contact list of all the DIDs. With everybody working remote, it's a great feature." — Robert Reeder, CIO and VP of Technology, Henley Enterprises

"The people out in the field who use Broadvoice say it's so much easier to contact the store. It's important because the stores only check their emails as they have the time." — Robert Reeder

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"I was surprised how painless it was. And if we wanted to change anything, we just got on the portal and changed it ourselves. Broadvoice was the only vendor we spoke with that showed us how simple, cost-efficient, and easily manageable it was to execute." — Robert Reeder