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Broadvoice Announces Contact Center Solution, GoContact, for Small- and Medium-Sized Businesses

Broadvoice is excited to announce the launch of GoContact, a contact center solution that enhances the offering of Broadvoice CCaaS solutions with robust contact center capabilities in the U.S. market.

In November, the GoContact platform, which originated in Europe, will offer its competitive offerings to the Broadvoice partner community with contact center technologies that benefit small- and medium-sized businesses across an array of industries.

GoContact is a native cloud center software platform that offers a full omnichannel experience for dynamic customer journeys with modern contact center features.

A unique proprietary feature of the platform is “Agent Assist,” which uses agent assist script modules to serve as a guide on live calls, enhancing contact center agent productivity and decreasing turnover.

The platform reduces technological complexity throughout the SMB operation with an easy-to-maintain, enterprise-class solution with competitive pricing for contact center features. GoContact is offering an introductory pricing of $75 for the initial launch.

GoContact is an easy-to-use, low-code platform that simplifies inbound queues and call routing without the need for additional IT resources. It delivers an omnichannel experience that transforms the collaboration and communication of any SMB operation.

The platform’s interface is a single pane of glass where an agent can chat, email, and interact on social media in one queue within the same browser without the need to run separate applications.

Broadvoice will offer the same level of signature customer care and support for GoContact that the partner community has come to rely on from the company.

In the dynamic market of cloud communications solutions, GoContact offers businesses an intuitive, easy-to-use platform to connect with customers on channels other than voice for a seamless customer experience to drive business.

Contact your Channel Manager to learn more about how Broadvoice partners can benefit from the GoContact cloud based contact center solution that turns efficiency into ROI.

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